Carly Heinlein
New York,NY
Summary
Tireless, well-organized DEI Customer Advocate determined to resolve customer concerns to complete satisfaction. Balances company requirements against customer needs. Highly professional and courteous in all interactions.
Overview
7
7
years of professional experience
Work History
DEI Training Specialist/Customer Advocate Specialist
Amazon
Seattle, WA
01.2022 - Current
- Communicated and facilitated complex analysis and insights to senior leaders.
- Worked with a small team to implement corporate DEI training for company leaders and executives.
- Built strategic relationships with Amazon's affinity groups for co-facilitating learning events.
- Facilitated presentations on areas of improvement and progress to goals to leaders concerning different marginalized communities.
- Built project plans and utilized company data to transform research insights into solutions.
- Built and implemented processes that monitored and measured success and reported findings regularly.
Training Specialist
Amazon
Seattle, WA
09.2021 - 01.2022
- Trained and mentored new personnel hired to fulfill various roles.
- Designed and facilitated sessions on company business lines and trending topics. Aligning new learning development and solutions to organization's strategic goals, mission and vision.
- Coordinated administrative functions necessary to deliver and document sessions.
- Documented participation and evaluated learning for each participant.
Care Coordinator II
Memorial Sloan Kettering
New York, NY
07.2020 - 09.2021
- Managed the Radiology Program for all modalities.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Updated policies and procedures, leading continuous improvement of resident assessments and care.
- Supported patient care excellence via planning and interpretation of programs.
- Completed resident assessments in accordance with current regulations and guidelines.
Care Coordinator I
Memorial Sloan Kettering
New York, NY
07.2019 - 07.2020
- Worked as a member of the practice staff team of Care Coordinators to ensure that each physician practice session is well-prepared, organized, and fully utilized and that each patient visit occurs with satisfaction
- Served as a liaison between the patient, family, and clinical team during the office visit
- Greet/check-in and orient patients to the outpatient visit and to the environment, as well as complete the patient visit by scheduling and coordinating all appropriate tests, procedures, visits, treatments, and consultations in accordance with the physicians’ orders
Community Outreach Coordinator
AARP New Jersey
New Brunswick, NJ
05.2018 - 05.2019
- Responsible for sending out communication to over 500 active volunteers statewide.
- Managed two programs, Speakers Bureau and Fraud Fighters.
- Networked with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships.
- Coordinated community workshops on Fraud and other AARP initiatives to promote different programs and educate public on available services.
- Connected individuals with available and relevant resources.
- Wrote content for newsletters, social media pages and informational packets.
Education
Bachelor of Science - Public Health
Rutgers, The State University of New Jersey
New Brunswick, NJSkills
- Project Management
- POS Systems and Ordering Platforms
- Inquiry Research
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Consumer Research
- Microsoft Office
- Microsoft Excel
- Training Video Production
- Group Discussion Facilitation
- Program Analysis
- Learning Environments
Timeline
DEI Training Specialist/Customer Advocate Specialist
Amazon
01.2022 - Current
Training Specialist
Amazon
09.2021 - 01.2022
Care Coordinator II
Memorial Sloan Kettering
07.2020 - 09.2021
Care Coordinator I
Memorial Sloan Kettering
07.2019 - 07.2020
Community Outreach Coordinator
AARP New Jersey
05.2018 - 05.2019
Bachelor of Science - Public Health
Rutgers, The State University of New Jersey
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