A hardworking team player that believes in exceeding expectations by bringing high energy, great customer service skills, and professionalism. A true people person, passionate about promoting positive connections and delivering unparalleled customer support.
Hi, I’m
Carly Hooker
Oklahoma City,OK
Summary
Overview
6
years of professional experience
Work History
The Jones Assembly
Bartender
01.2023 - Current
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
The Jones Assembly
Server
01.2021 - 01.2023
Job overview
- Communicated customers' menu choices and special requests to kitchen staff to minimize errors
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Transported food products, cleaned tables and counters, and stocked dining room supplies
- Assisted bartender with managing deliveries to customers in different sections
- Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries
- Monitored tables and expertly handled requests, kept drinks refilled, and offered additional items such as desserts.
Smith Carney CPA
Secretary
03.2021 - 05.2021
Job overview
- Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions
- Greeted guests promptly and consistently set professional tone with friendly assistance
- Used clerical abilities to support needs of office staff and back up administrative team members.
- Scheduled appointments and conducted follow-up calls to clients.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted coworkers and staff members with special tasks on daily basis.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Las Palmas
Server
08.2020 - 02.2021
Job overview
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Bussed and reset tables to keep dining room and work areas clean.
Floyd's Barbershop
Schedule Coordinator
01.2020 - 08.2020
Job overview
- Maintained accurate records and handled purchase orders.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Handled payments and processed credit card transactions.
- Updated customer records and maintained accurate client information.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Kept calendar with scheduled appointments and scheduled stylists for appropriate treatments and time slots.
- Tracked important information in Microsoft Excel spreadsheets and ran reports using data.
Urban Outfitters, Inc.
Beauty Specialist
10.2017 - 11.2019
Job overview
- Arranged merchandise to present visually appealing displays and attract clientele.
- Sold products and related merchandise according to customer service techniques and professional selling skills.
- Advised clients on how to care for skin and hair with available products and replenished stock.
- Trained new staff in product knowledge and customer service protocols.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Chattahoochee High SchoolAlpharetta, GA
High School Diploma
05.2017
University Overview
Skills
- Fast Learner
- Effective Time Management
- Strong Verbal Communication
- Ability to Work Well in Teams
- Scheduling
- Customer Service Skills
- Creative Problem Solving
- Microsoft Office
- Flexibility and Adaptability
- File management
- Multi-line telephone operation
- Data Evaluation
- Records Preparation
- Patron Rapport
- Aloha POS
- Suggestive Selling
- Liquor, Beer and Wine Knowledge
- Responsible Alcohol Service
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
To know what is right and not to do it is the worst cowardice.
Timeline
Bartender
The Jones Assembly
01.2023 - Current
Secretary
Smith Carney CPA
03.2021 - 05.2021
Server
The Jones Assembly
01.2021 - 01.2023
Server
Las Palmas
08.2020 - 02.2021
Schedule Coordinator
Floyd's Barbershop
01.2020 - 08.2020
Beauty Specialist
Urban Outfitters, Inc.
10.2017 - 11.2019
Chattahoochee High School
High School Diploma
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