Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Carly Huntley

Tega Cay,South Carolina

Summary

Detail-oriented Assistant Manager offers more than 5-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Sales Associate

Tommy Bahama
02.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Assistant Manager

GUESS Factory
10.2021 - 10.2023
  • Supervised and trained team members
  • Managed daily operations and ensured customer satisfaction
  • Developed and implemented strategies to increase sales
  • Handled customer complaints and resolved issues
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Maintained up-to-date knowledge of company products and services.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Completed inventory audits to identify losses and project demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Server

Siam Garden
05.2018 - 03.2020
  • Assisted customers in finding and purchasing products
  • Maintained inventory and organized merchandise displays
  • Handled cash transactions and operated the cash register
  • Provided excellent customer service
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Maintained records of transactions made during shift as required by law or company policy.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Assistant Manager

Ayrsley Grand Cinemas
05.2016 - 10.2019
  • Assisted in developing marketing campaigns and strategies
  • Managed social media accounts and online advertising
  • Conducted market research and analyzed data
  • Coordinated promotional events and collaborations
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Recruited and trained new employees to meet job requirements.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

Education

Some College (No Degree) - Software Development

Southern New Hampshire University
Hooksett, NH

Skills

  • Leadership
  • Team Management
  • Sales and Marketing
  • Customer Service
  • Communication
  • Problem Solving
  • Time Management
  • Analytical Skills
  • Employee Scheduling
  • Sales Monitoring
  • Employee Performance Evaluations
  • Task Delegation
  • Recruiting and Interviewing
  • Product and Service Knowledge
  • Retail Operations
  • Financial Management
  • Retail Operations Management
  • Staff Supervision
  • Customer Rapport
  • Promotional Planning
  • Money Handling
  • Customer Relations
  • Team Motivation
  • Orientation and Training

Timeline

Sales Associate

Tommy Bahama
02.2024 - Current

Assistant Manager

GUESS Factory
10.2021 - 10.2023

Server

Siam Garden
05.2018 - 03.2020

Assistant Manager

Ayrsley Grand Cinemas
05.2016 - 10.2019

Some College (No Degree) - Software Development

Southern New Hampshire University

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Carly Huntley