Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terra Luce

Columbia Falls

Summary

I am a motivated and hardworking individual with experience delivering exceptional customer service and administrative excellence, including clerical support and public interaction. I Excel in calendar management, scheduling, data entry and database management. I am well-organized with the ability to quickly adapt to a fast paced environment, and committed to contributing to team success.

Overview

5
5
years of professional experience

Work History

Inventory Coordinator

Logan Health Warehouse
09.2022 - Current
  • Prepared carts with needed items for hospital departments
  • Restocked the warehouse with items for the hospital
  • Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts.
  • Reduced stock discrepancies by diligently investigating variances and resolving issues promptly.
  • Performed full inventory counts every day.
  • Performed data entry and completed proper paperwork.
  • Investigated and resolved variances in inventory counts on monthly basis.
  • Managed all related documentation and records for department.
  • Completed physical inventory counts each month.

Supervisor

Subway
02.2022 - 08.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Worked with floor team and managers to meet wide range of customer needs.

Housekeeper

Meadow Lake Resort
06.2021 - 08.2021
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
  • Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.

Team Member

Burger King
11.2020 - 06.2021
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
  • Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.

Laundry Aide

Xanterra
11.2020 - 06.2021
  • Operated industrial washing machines and dryers, maintaining proper settings for various fabric types.
  • Demonstrated flexibility in adapting workload as needed due to fluctuations in daily demands or unexpected situations, ensuring all tasks were completed efficiently and effectively.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Maintained a clean and organized work environment, ensuring optimal productivity.
  • Provided exceptional customer service with prompt response times to inquiries regarding laundry status or special requests.
  • Operated traditional and computer-operated washers and dryers while observing all safety protocols.
  • Developed strong relationships with customers through consistent attention to detail and commitment to high-quality results.
  • Enhanced customer satisfaction by providing timely and accurate laundry services.
  • Followed environmental regulations when handling hazardous materials for laundromat safety.

Education

High School Diploma -

Columbia Falls High School
Columbia Falls, MT
01.2023

Skills

  • Organization skills
  • Time management
  • Verbal and written communication
  • Customer and client relations
  • File management
  • Professional demeanor
  • Service-oriented mindset

Timeline

Inventory Coordinator

Logan Health Warehouse
09.2022 - Current

Supervisor

Subway
02.2022 - 08.2022

Housekeeper

Meadow Lake Resort
06.2021 - 08.2021

Team Member

Burger King
11.2020 - 06.2021

Laundry Aide

Xanterra
11.2020 - 06.2021

High School Diploma -

Columbia Falls High School

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