Carly Jackson
Lombard,IL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various tasks and offering staff support. Responsible, punctual, communicative and a productive professional when working individually and with a team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Grace Integrated
02.2023 - Current
- Efficiently manages appointment scheduling and addresses basic healthcare inquiries for patients and their families, ensuring a smooth and organized healthcare experience.
- Maintains meticulous clinical records, diligently tracking patient goals and progress, contributing to comprehensive and accurate patient documentation.
- Upholds the utmost accuracy and confidentiality in handling patient and clinician information entered into the database, adhering to strict privacy and security standards.
- Skillfully assigns patients to the most suitable practitioners based on their needs and requirements, optimizing resource allocation and ensuring timely access to healthcare services.
- Provides clear and comprehensive explanations of benefits to patients, families, and community contacts, fostering a transparent understanding of available healthcare services.
- Proficiently receives referrals through various channels, including phone, fax, and email, for designated services, demonstrating effective communication and coordination in the healthcare referral process.
Behavioral Health Technician
Abraxas Youth & Family Services
11.2021 - 12.2022
- Ensured the safety and well-being of all clients in the facility through rigorous oversight and adherence to established safety protocols.
- Administered and monitored medication intake for clients, meticulously verifying proper dosage, correct medications, and adherence to prescribed schedules.
- Conducted regular check-ins on clients at 30-minute intervals to proactively assess and ensure their ongoing safety and well-being.
- Demonstrated active listening skills to address and fulfill clients' individual needs, fostering a supportive and client-centered environment.
- Offered constructive feedback to both colleagues and clients, contributing to the continuous improvement of services and overall client experience.
- Performed chart audits to ensure compliance with regulatory standards for accreditation purposes, contributing to the maintenance of high-quality care and operational excellence.
- Managed clients' personal funds and crucial documentation, demonstrating meticulous organizational skills and financial responsibility.
- Facilitated sober leisure groups and meditation groups, enhancing the therapeutic environment and promoting holistic well-being among clients.
Cashier and Customer Service
Butera Market
07.2020 - 11.2021
- Exemplified exceptional customer service by addressing and resolving guests' needs and concerns in the retail environment.
- Proficiently managed the checkout process for customers, ensuring accurate transactions while also handling returns and exchanges with a keen attention to detail.
- Conducted thorough reviews of cash drawers at the conclusion of each shift, meticulously counting funds to guarantee alignment with daily sales figures.
Education
High School Diploma -
O'Fallon Township High School
Belleville, IL12.2013
Skills
Cleaned houses (3 years)
Cash Handling (9 years)
Customer Service (9 years)
Front Desk (5 years)
Reception (5 years)
Food Safety
Host/Hostess/POS
Behavioral Health
Communication skills
Crisis intervention and management
Certification
Crisis Prevention Intervention December 2022
CPR Certification December 2022
Timeline
Administrative Assistant
Grace Integrated
02.2023 - Current
Behavioral Health Technician
Abraxas Youth & Family Services
11.2021 - 12.2022
Cashier and Customer Service
Butera Market
07.2020 - 11.2021
High School Diploma -
O'Fallon Township High School
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