Carly J. Miller
Elma,NY
Summary
Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Barista/ Supervisor
Taste Bistro & Coffee Bar
06.2021 - Current
- Implements and enforces workplace systems and rules
- Accepts accountability of building keys and business cards
- Ensures productivity and organization among coworkers
- Maintaining a positive attitude, great ability to delegate, and provide a safe environment with coworkers
- Providing substantial customer service, handling of cash and counting drawer, and maintaining punctuality
- Ensuring productivity and maintaining focus among coworkers
Waitress/Hostess
Rookies Sports Bar and Grill
01.2019 - 05.2021
- Greeted incoming guests and offered exceptional services
- Provided exceptional customer service to those who asked
- Proved knowledge of the menu and recommended items to consumers
- Supported servers, food runners, and bussers by keeping the dining area ready for every guest 100% of the time
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Maintained outstanding cleanliness and multitasking during high-paced service hours
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Informed servers of newly seated parties for speedy service
- Maintained customer satisfaction and increased drink sales by directing customers to the bar area while waiting for tables
Housekeeper
Hampton Inn by Hilton
06.2018 - 12.2018
- Accepted accountability for all assigned building keys, master keys, and access cards
- Engaged with guests on room requirements and amenities to promote overall satisfaction
- Respected residents' privacy while accommodating them to the best of my abilities
- Adhered to a professional house cleaning checklist
- Provided acceptable customer service when asked
- Exceptionally consistent with cleanliness and completing duties ahead of time
- Managed regular household duties
Filing Clerk
Gemini Finishers Precious Memories, Inc
10.2016 - 08.2017
- Adhered to all related company policies and government regulations regarding data oversight and confidentiality to promote overall information security
- Examined, categorized, and sorted incoming documents
- Maintained a magnificent organizing system even with a surplus of documents incoming
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies
- Prepared new files and assigned tracking identification numbers, which resulted in better retrieval efficiency
Ice Cream Attendant
Yotality
05.2016 - 07.2016
- Greeted incoming customers and provided friendly customer service
- Operated the cash register, taking payments, and issuing receipts
- Maintained cleanliness and organization in all areas of the establishment
- Processed sales transactions, including cash, debit, and credit
- Keep the work area tidy and sanitary, promptly addressing spills and other messes
- Demonstrated continuous knowledge of menu and service offerings, including promotional products and new flavors
- Maintained separation between general-use utensils and those used to dispense nuts and other food items known to cause allergic reactions
Education
Master of Arts - Social Work
SUNY At Binghamton
Binghamton, NY05-2026
Bachelor of Arts - Psychology
The State University of New York At Fredonia
Fredonia, NY05.2021
Bachelor of Arts - Criminal Justice
The State University of New York At Fredonia
Fredonia, NY05.2021
Skills
- Highly Attentive
- Strong work ethic
- Goal-Oriented Individual
- Committed to Impactful Change
- Exceptional time management
- Meticulous attention to detail
- Effective Interpersonal Communication
- Cleaning techniques
- High-volume service training
- Detail-Oriented Order Management
- Team Collaboration Skills
- Team Leadership Coordination
- Reliable Employee
- Commitment to Community Support
- Experience with Microsoft Word
- Experience with PowerPoint
- Experience with Google Docs
- Experience with Google Slides
- Experience with Google Sheets
- Experience with PSPP analysis
- Creating Informative Presentations
- Proficient in Social Media Platforms
Internship
- Currently enrolled in a Master of Social Work program as an online student at SUNY Binghamton
- Interning at the Neighborhood Health Center in Blasdell, NY, under an LMSW
- Learning how to apply school material with patients seeking counseling
- Learning how to effectively interact with patients in a professional manner
Certification
Narcan training, Criminal Justice Club, SUNY Fredonia
Timeline
Barista/ Supervisor
Taste Bistro & Coffee Bar
06.2021 - Current
Waitress/Hostess
Rookies Sports Bar and Grill
01.2019 - 05.2021
Housekeeper
Hampton Inn by Hilton
06.2018 - 12.2018
Filing Clerk
Gemini Finishers Precious Memories, Inc
10.2016 - 08.2017
Ice Cream Attendant
Yotality
05.2016 - 07.2016
Narcan training, Criminal Justice Club, SUNY Fredonia
Master of Arts - Social Work
SUNY At Binghamton
Bachelor of Arts - Psychology
The State University of New York At Fredonia
Bachelor of Arts - Criminal Justice
The State University of New York At Fredonia
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