Carly Johnson
Fountain Valley,CA
Summary
A dynamic Front of House Manager at Matter of Craft, seeking to transition into the field of Speech Language Pathology. My expertise in training and mentoring, coupled with a knack for problem-solving, has significantly improved my interpersonal communication skills. Committed to making a positive impact in the lives of individuals through effective guidance and care.
Overview
6
6
years of professional experience
Work History
Front of House Manager
Matter of Craft
02.2019 - Current
- Supervise and lead a team of 20+ employees, promoting effective communication and teamwork to cultivate a positive work environment.
- Hire and mentor new employees.
- Established a video training program for new employees to ensure consistency and provide a foundation of standard service.
- Provide personalized service to guests with varying needs and adapt to properly accommodate.
- Ensure both staff and guest satisfaction by promptly addressing concerns and resolving conflict.
- Keep facility compliant with health codes, sanitation requirements and license regulations.
- Generate reports on daily operational insights and sales trends to improve costs and efficiency.
Education
Bachelor of Arts - Communicative Disorders
California State University, Fullerton
Fullerton01-2020
Skills
- Training and mentoring
- Team collaboration
- Problem-solving aptitude
- Adaptability
- Professionalism
Timeline
Front of House Manager
Matter of Craft
02.2019 - Current
Bachelor of Arts - Communicative Disorders
California State University, Fullerton
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