Carly Katzin
Rogersville,MO
Summary
Hardworking individual with four years of working in outpatient physical therapy care, and two years of customer service. One who strives for an efficient and professional work environment, while making patients/customers feel safe, comfortable, and cared for. One with a passion in advocating for those who struggle to advocate for themselves, such as special populations and pediatrics. An organized and dedicated person who goes above and beyond for employers and others.
Overview
7
7
years of professional experience
Work History
Physical Therapy Technician
Cherry Health Center
09.2022 - Current
- Executed interventions of modalities or exercise as directed by therapist or assistant.
- Increased physician and patient customer satisfaction by recognizing and acting to meet various needs.
- Maintained cleanliness and sanitation of clinic or treatment environment.
- Prepared for sessions by setting up patient treatment areas and equipment.
- Checked physical therapy supplies, assisting with ordering and restocking.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Performed hot-cold packs placement, and electrical stimulation under direction of physical therapist.
- Demonstrated proper body mechanics and patient handling techniques for patient transfers and positioning.
Patient Scheduling and Collections Specialist
Rehab U Physical Therapy
06.2022 - 08.2022
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Researched accounts and completed due diligence to resolve collection problems.
- Maintained high volume of calls and met demands of busy and productive group.
- Trained new team members on scripts, company services, and collection strategies.
- Achieved performance goals on consistent basis.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Maintained accurate records of customer accounts, payments and payment plans.
- Established relationships with customers to encourage payment of delinquent accounts.
- Assisted patients when they had questions or concerns about their scheduled appointments.
- Worked with patients to get the best appointment times for them.
- Contacted doctors' offices via phone and facsimile to coordinate patient scripts, appointments, and doctor approval for treatment.
- Generated and distributed monthly customer statements.
Physical Therapy Technician
Rehab U Physical Therapy
07.2019 - 05.2022
- Assisted with reception duties like scheduling patients and completing follow up calls.
- Prepared patients to meet with physical therapists.
- Executed interventions of modalities or exercise as directed by therapist or assistant.
- Increased physician and patient customer satisfaction by recognizing and acting to meet various needs.
- Inventoried supplies and ordered more for office and patient rooms.
- Maintained cleanliness and sanitation of clinic or treatment environment.
- Prepared for sessions by setting up patient treatment areas and equipment.
- Scheduled patient appointments to meet treatment requirements and provide quality care.
- Checked physical therapy supplies, assisting with ordering and restocking.
- Assisted physical therapists with patient examinations using manual therapy techniques and therapeutic exercise instruction.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Monitored patient progress and reported changes to physical therapist.
- Performed hot-cold packs placement, and electrical stimulation under direction of physical therapist.
- Communicated with physicians to provide updates on patient care.
Customer Service
Firehouse Pottery
08.2018 - 04.2019
- Handled calls promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Processed orders, service requests and applied information to customers.
- Developed technical and mechanical proficiency to assist customers and field staff with service issues.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Assisted customers in finding the pottery and paint they need.
- Handling customers' concerns, complaints, and compliments.
- Worked to stay on schedule while paying attention to detail when working to finish pottery in the kiln.
- Working to get pottery pieces back to patients in a timely manor.
- Analyzed customer feedback to identify areas of improvement and implemented actionable solutions.
- Troubleshot sales and service operations to increase profitability and bring positive organizational change.
- Stocked and labeled new inventory.
Dance Teacher
The Music Studio
05.2016 - 07.2017
- Planned routines for recitals and performances.
- Taught and explained choreography by breaking down steps and demonstrating moves.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
- Promoted creative expression to encourage students to explore dance as art and self expression through movement.
- Utilized different styles of teaching to accommodate students of all capabilities.
- Tailored each class to meet student needs and abilities and allow dancers to progress at comfortable pace.
- Motivated and encouraged students to practice dance routines to work toward set goals.
- Covered safety and health guidelines to avoid injury and inform students fully on risks associated with dance.
- Recognized and adapted to different learning styles to productively communicate and teach materials to all students.
- Adhered to studio guidelines and legal requirements.
- Monitored student behavior to identify potential issues and address problems appropriately.
- Supported students in identifying, setting and achieving personal goals.
- Provided feedback, guidance and support to students on participation and performance.
- Worked with fellow teachers to devise and implement support plans to help students excel.
- Monitored student progress and provided individualized instruction to meet student needs and goals.
- Assisted students in developing self-advocacy and support skills.
Education
No Degree - Exercise And Movement Science
Ozarks Technical Community College
Springfield, MOBachelor of Science - Exercise And Movement Science
Missouri State University
Springfield, MO12.2023
Skills
- Patient Intakes
- Therapist Assistance
- Cleaning and Sanitation
- Patient Reception
- Patient Care Support
- Patient Follow-Up
- CPR Certified
- Office Administration
- Clean Equipment
- HIPAA Regulations
- Patient Communication
- Reception Support
Volunteer
- Volunteering multiple hours with the Community Foundation Board of Rogersville to organize a large fundraising event. I have volunteered with this event, Rockin' Rogersville, for four years. The funds from this event went to the Community Foundation Board, to help better the community of Rogersville.
- Volunteering at my local church, Fellowship Bible Church, most Sundays. I greet church goers as they enter, welcome them, show them around the church, and answer any questions they may have.
- Volunteering at Convoy of Hope for a few hours. I have volunteered at Convoy of Hope by organizing and sorting food.
Primary Interests
- Advocating for individuals who cannot advocate for themselves. This includes pediatrics and individuals with special needs, such as physical and/or mental. I have a passion for working with individuals who have some kind of disability. There is so much we can learn from one another, and I love learning how each individual works. Finding ways to communicate with them, work with them, and have fun together.
- Create an environment where people I work with feel safe, heard, and cared about. Creating a fun environment that is playful and goofy, while being efficient and productive in the work we are doing.
Timeline
Physical Therapy Technician
Cherry Health Center
09.2022 - Current
Patient Scheduling and Collections Specialist
Rehab U Physical Therapy
06.2022 - 08.2022
Physical Therapy Technician
Rehab U Physical Therapy
07.2019 - 05.2022
Customer Service
Firehouse Pottery
08.2018 - 04.2019
Dance Teacher
The Music Studio
05.2016 - 07.2017
No Degree - Exercise And Movement Science
Ozarks Technical Community College
Bachelor of Science - Exercise And Movement Science
Missouri State University
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