Summary
Overview
Work History
Education
Skills
Timeline
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Carly Kiley

Philadelphia,PA

Summary

Enthusiastic and driven leader with proven experience in the hospitality industry and fast-paced environments. Committed to elevating customer experience, team performance and morale, and business growth.

Overview

5
5
years of professional experience

Work History

Front of House Coordinator

Roar Nightclub
05.2023 - Current
  • Interview, train, lead, and supervise the server team ensuring smooth operations and upholding sales goals.
  • Created a comprehensive server handbook standardizing procedures and ensuring consistency in server delivery.
  • Implement strategies to drive revenue and increase productivity.
  • Analyze sales data and track inventory.
  • Monitor and evaluate team performance and conduct disciplinary action when needed.
  • Oversee cash transactions and allocate tip amounts to server team.
  • Book private events.
  • Collaborate with VIP team to generate leads, create new marketing tools, and elevate customer experience.
  • Act as point of contact for any customer service discrepancies with VIP clients.
  • Create engaging social media content.
  • Assist General Manager in daily duties.
  • Boost team morale and productivity with clear communication and regular performance feedback.
  • Provide valuable input when strategizing business goals, menu revisions, talent booking, and guest experience.

Administrative Assistant

Williams Event Group
05.2023 - Current
  • Enhance company efficiency by streamlining administrative processes and implementing organizational systems.
  • Create social media content and graphics that align with the company brand.
  • Respond to client inquiries promptly and professionally, providing quotes and information about our DJ and photo booth services.
  • Create monthly calendars optimizing outreach for DJ roster.
  • Attend media events representing the company, collecting social media content, and fostering brand visibility.

VIP Bottle Server

Roar Nightclub
05.2021 - Current
  • Exceeded sales goals by holding above a 20% overspend percentage consecutively for over 12 months as the top seller.
  • Created memorable experiences for guests through personalized attention and genuine enthusiasm for their celebrations.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Utilized strong multitasking abilities to manage multiple orders simultaneously while maintaining a calm demeanor under pressure.
  • Expanded my network by building rapport with new and existing VIP clients.
  • Handled cash transactions accurately while consistently following venue policies regarding payment processing procedures.
  • Collaborated with team members to deliver seamless service during high-volume events.

Leadership Consultant

Sigma Delta Tau Sorority
06.2019 - 06.2020
  • Lead organization in succession planning to ensure smooth transitions during periods of turnover or growth.
  • Successfully created and managed budgets and allocated resources to maximize productivity and profitability.
  • Developed customized training modules for chapters, resulting in improved recruitment retention.
  • Managed a group of over 100 women in the colonization efforts of a new chapter.
  • Prepared and facilitated leadership transitions and trainings, recruitment workshops and events, and risk-management workshops.
  • Traveled to different chapters to aid in recruitment efforts, large-scale event planning, officer transitions, and standards hearings.

Education

Bachelor of Arts - Communications - Public Relations

Rutgers University
New Brunswick, NJ
08.2019

Skills

  • Hospitality
  • Interviewing and training
  • Leading and managing
  • Public Relations and public speaking
  • Risk-Management and problem-solving
  • Policy development
  • Budgeting and financial management
  • Recruiting and networking
  • Customer Service and guest relations
  • Social media and content creation
  • Sales and marketing
  • Scheduling and organization

Timeline

Front of House Coordinator

Roar Nightclub
05.2023 - Current

Administrative Assistant

Williams Event Group
05.2023 - Current

VIP Bottle Server

Roar Nightclub
05.2021 - Current

Leadership Consultant

Sigma Delta Tau Sorority
06.2019 - 06.2020

Bachelor of Arts - Communications - Public Relations

Rutgers University

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Carly Kiley