Carly Lama
Bradford,PA
Summary
Resourceful Customer Success Manager known for productively and efficiently completing tasks. Specialize in relationship building, customer retention strategies, and problem-solving techniques. Excel in communication, empathy, and adaptability to ensure customer satisfaction and loyalty. Committed to leveraging these skills to support company growth and client success.
Overview
8
8
years of professional experience
Work History
Customer Success Manager (Remote)
Autovitals
San Diego, CA
03.2022 - Current
- Manage a portfolio of 300+ client accounts, analyzing performance and product adoption, while setting strategic goals to drive organic website traffic and enhance local search competitiveness
- Collaborated with sales and marketing teams to identify upsell and cross-sell opportunities.
- Monitored customer health scores, proactively addressing concerns to prevent churn.
SEO PPC Specialist
protocol80
Lewis Run, PA
03.2021 - 02.2022
- Created, managed and optimized Google Ad campaigns.
- Curated monthly reports on performance metrics, and performed consumer relation functions to help clients achieve their goals and create solutions to any obstacles that arose.
- Created SEO strategies to help improve local SEO for companies in various fields.
Sales & Marketing Coordinator
Allegheny Bradford Corporation
Lewis Run, PA
06.2017 - 03.2021
- Manage company websites, social platforms, and Google Ads.
- Coordinated and maintained customer accounts, including orders, payment processing, and order tracking.
- Responded promptly to customer inquiries regarding products, services, availability, delivery times.
Education
Bachelor of Arts - General Studies / Business Management
University of Pittsburgh
Pittsburgh, PA12-2018
Skills
- Customer account management
- Customer retention
- CRM software
- Client service optimization
- Customer relationship building
- Cross-functional coordination
Timeline
Customer Success Manager (Remote)
Autovitals
03.2022 - Current
SEO PPC Specialist
protocol80
03.2021 - 02.2022
Sales & Marketing Coordinator
Allegheny Bradford Corporation
06.2017 - 03.2021
Bachelor of Arts - General Studies / Business Management
University of Pittsburgh
Similar Profiles
DeQuinta' WatsonDeQuinta' Watson
Sales Development Manager at AutovitalsSales Development Manager at Autovitals
Jacob AgramonteJacob Agramonte
Barista | Line Cook | Cashier at Maruichi Japanese CafeBarista | Line Cook | Cashier at Maruichi Japanese Cafe
Tiffany EvanTiffany Evan
Embellisher at We case and sons cutlery coEmbellisher at We case and sons cutlery co
Joseph OrrisJoseph Orris
Traveling Test & Balance Technician at Melink CorporationTraveling Test & Balance Technician at Melink Corporation
Teri LucasTeri Lucas
Learning Support Teacher at Otto Eldred School DistrictLearning Support Teacher at Otto Eldred School District