Carly Laratonda

• As a server at the country club, your focus is on exceptional customer service, creating a memorable dining experience for club members and guests. You play a crucial role in creating a positive and memorable dining experience, ensuring the highest level of satisfaction.

Key Responsibilities I had during this job included:

• Greeting and Setting: Welcome guests warmly, escort them to tables, and ensure their comfort.
• Demonstrated strong multitasking skills: Managing multiple tables simultaneously without compromising service quality.
• Order Taking: Present menus, take accurate orders, and relay them to the kitchen. Ensured special requests and dietary restrictions are communicated correctly.
• Food and Beverage Service: Serve promptly and accurately, with proper presentation and garnishing.
  Assist with menu choices, offering suggestions for a quality dining experience.
• Knowledge of Menu and Wine List: Maintain a thorough understanding of menu items and wine offerings and how to properly perform wine service.
• Customer Satisfaction: Anticipate and fulfill guest needs, addressing concerns promptly and professionally.
  Strive to exceed expectations and maintain high satisfaction levels.
• Teamwork and Collaboration: Collaborate with kitchen staff and colleagues for smooth service. Communicate effectively and offer support as needed.

• Responsible for providing an exceptional customer experience through offering assistance when needed
• Organized sales floor displays ensuring product is on the floor and sized appropriately so that it was inviting to customers
• Process transactions quickly and accurately to ensure all customers have a pleasant cash wrap experience
• Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate
• Additional tasks included: stocking, cleaning, and folding merchandise.