Carly Larkin
Dayton,OH
Summary
Seeking a role in customer service to support a base of clients in any finance or insurance related industry. I would leverage the 5+ years of customer service experience I have obtained in three different past job opportunities.
Overview
10
10
years of professional experience
Work History
Head Baker
Nothing Bundt Cakes
04.2022 - Current
- Mentored junior bakers in developing their skills through hands-on training sessions and constructive feedback.
- Maintained detailed records of production outputs daily, allowing for proactive adjustments as needed to meet demand fluctuations swiftly.
- Increased customer satisfaction by consistently delivering high-quality baked goods and maintaining a clean, organized work environment.
- Collaborated closely with other department heads to align cross-functional goals and strategies for company-wide success.
- Implemented inventory control measures, reducing waste and lowering overall costs for the bakery.
Sales and Customer Service Agent
AG Medicare
01.2020 - 04.2022
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Barista
Starbucks
07.2018 - 01.2020
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Clerical Worker
Nutter Center
01.2015 - 07.2018
- Increased customer satisfaction by promptly addressing inquiries and resolving issues through phone and email correspondence.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
Education
High School Diploma -
Groveport Madison High School
Bachelor of Arts - Classics
Wright State University
Fairborn, OH05-2019
Skills
- Proficient in Microsoft Word and PowerPoint
- Attention to detail
- Multitasking and organization
- Time management
- Problem Solving
- Critical thinking
- Relationship building
Timeline
Head Baker
Nothing Bundt Cakes
04.2022 - Current
Sales and Customer Service Agent
AG Medicare
01.2020 - 04.2022
Barista
Starbucks
07.2018 - 01.2020
Clerical Worker
Nutter Center
01.2015 - 07.2018
High School Diploma -
Groveport Madison High School
Bachelor of Arts - Classics
Wright State University
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