Carly Laurx
Chicago,IL
Summary
I am a hard working and open-minded client services professional with a wide variety of experiences. I pride myself on my ability to learn and try new things, work with others, and bring a thoughtful and detail-oriented approach to all that I do.
Overview
5
5
years of professional experience
Work History
Client Analyst
Alight Solutions
07.2022 - Current
- Manage client escalated cases from initial research to resolution and work with the client to address all concerns.
- Demonstrate strong time management and organizational skills while managing multiple projects and handling communication with appropriate parties.
- Assist with ongoing health benefits delivery by collaborating with colleagues to ensure all client requirements are being implemented as expected.
- Help with the continuous improvement and testing of internal processes and methodologies.
Bartender
The Woods
02.2021 - 05.2022
- Multitasked by taking, preparing, and serving orders for a variety of drinks such as beer, liquors, and mixed drinks to customers.
- Provided a positive experience for the customer by remaining friendly and attentive in my interactions.
- Supervised the bar to maintain a safe and clean environment by enforcing Covid-19 regulations, cleaning up after customers, and looking out for the personal safety of all patrons.
Intern
Oxford Police Department
01.2021 - 05.2021
- Patrolled the city to look for any suspicious activity to report and observed and made suggestions to the department.
- Strengthened community relations by providing a sense of safety to the Miami University campus and community.
- Participated in the Citizen's Police Academy to better learn from and connect with various professionals and aspects within the criminal justice field.
Accounting Intern
Engs Commercial Finance
05.2020 - 05.2021
- Worked independently as a remote intern in the accounting department to keep up with various tasks and projects assigned.
- Adjusted loans and leases to apply extensions for customers using LeasePlus software.
- Updated customers' financial information for their payment plans.
Student Manager
Miami University
03.2019 - 12.2020
- Promoted from general employee to student manager where my responsibilities included supervising employees engaged in cooking, food prep, stocking, and running the cash register.
- Assigned employees to specific duties based on evolving needs.
- Assisted with office work such as data entry, communicating with vendors and other employees, and inventory.
Education
Bachelor of Arts - Public Health & Sociology
Miami University
Oxford, OH05.2022
Skills
- Problem-Solving
- Project Management
- Task Prioritization
- Customer Service
- Microsoft Office
- Database Management
- Analytical Thinking
- Adaptability
Timeline
Client Analyst
Alight Solutions
07.2022 - Current
Bartender
The Woods
02.2021 - 05.2022
Intern
Oxford Police Department
01.2021 - 05.2021
Accounting Intern
Engs Commercial Finance
05.2020 - 05.2021
Student Manager
Miami University
03.2019 - 12.2020
Bachelor of Arts - Public Health & Sociology
Miami University