Carly Linton
Summary
Resourceful professional and collaborative team player. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
PATIENT CARE ADVOCATE (Remote)
Foundever
10.2022 - Current
- Maintained up-to-date knowledge of government regulations related to healthcare reimbursement policies and procedures
- Applied HIPAA privacy and security regulations while handling patient information
- Answered customer questions to maintain high satisfaction levels
- Compiled and processed data for billing purposes utilizing billing software programs
- Charged expenses to accounts and cost centers by analyzing invoice and expense reports
- Contacted insurance providers to verify insurance information and obtain billing authorization
- Identified reasons behind denied claims and worked closely with insurance carriers to promote resolutions
- Developed relationships with external vendors providing pre-authorization services
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights
- Navigated through computer systems to review information and respond appropriately to callers
- Updated customer accounts, addresses and contact information within call management databases
- Maintained strong call control and quickly worked through scripts to address problems.
- Handled Commercial,Medicaid, and Medicare accounts accounts
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
MANAGER OF OPERATIONS
Prescott Industries
07.2017 - 09.2022
- Oversee overall daily operations of Prescott's, Prescott's Total Home & Land Management, and Bangin' Bargains
- Opened and operated multiple retail locations in North East MS and West Alabama
- Manage retail locations, and warehouses including hiring, training, and supervising
- Accounts payable/receivable including payroll, taxes, leases, budgets, and invoicing
- Oversee marketing, branding, and promotion
- Inventory management, project planning and management, and sales.
SAHM
Self-employed
10.2014 - 06.2017
- Stay at home mom
Medical Assistant
West Main Medical Center
02.2012 - 09.2014
- Assist the front and back office in multiple internal offices
- Administer injections, perform routine venipuncture, and lab testing
- Ensure OSHA and HIPAA compliant
- Assist in taking patients' vitals, EKG, PFT, and minor surgeries
- Sanitation of exam rooms and equipment
- Adhered to all safety protocols in each laboratory area.
- Created and updated record of all supplies and equipment to monitor inventory.
- Demonstrated competence in collecting lab samples for testing.
- Logged samples correctly into computerized tracking system.
- Managed specimen sample handling, receiving, storage and inventory.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Verified patient insurance coverage and collected required co-payments.
PHLEBOTOMIST
Hematology and Oncology
01.2010 - 01.2012
- Process in-coming and out-going specimens
- Assist in laboratory prep and support lab technicians
- Perform routine venipuncture.
- Assisted in the implementation of new electronic medical record systems for efficient patient tracking and accurate documentation.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Packaged and shipped specimens to central lab daily.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
Education
Medical Billing And Coding
The University of Tennessee - Martin
Martin, TN09.2023
2 YEAR GENERAL STUDIES -
Itawamba Community College
Fulton, MS01.2011
Certificate of Phlebotomy
Itawamba Community College
Fulton, MS08.2010
High School Diploma -
Tupelo High School
Tupelo, MS05.2007
Skills
- Insurance Verification
- Medical Terminology
- Explaining Policy and Procedures
- Payment Processing
- Call Center Customer Service
- Interpreting orders
- Customer Service
- Problem-solving abilities
- Data Entry
- Prescription Ordering
- Insurance billing procedures
- HIPAA Compliance
References
References available upon request
Timeline
PATIENT CARE ADVOCATE (Remote)
Foundever
10.2022 - Current
MANAGER OF OPERATIONS
Prescott Industries
07.2017 - 09.2022
SAHM
Self-employed
10.2014 - 06.2017
Medical Assistant
West Main Medical Center
02.2012 - 09.2014
PHLEBOTOMIST
Hematology and Oncology
01.2010 - 01.2012
Medical Billing And Coding
The University of Tennessee - Martin
2 YEAR GENERAL STUDIES -
Itawamba Community College
Certificate of Phlebotomy
Itawamba Community College
High School Diploma -
Tupelo High School
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