Carly Littelmann
Cincinnati,OH
Summary
Dynamic and results-oriented Front Desk Receptionist with a proven track record at TGC- The Gymnastics Center, excelling in customer service and office organization. Demonstrated ability to enhance visitor relations and streamline payment processes increasing customer satisfaction. Skilled in cash handling and effective communication, adept at resolving customer concerns with professionalism and efficiency.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
TGC- The Gymnastics Center
10.2021 - 08.2024
- Costumer Service: Greeting families as they enter our facility, answering phone calls, emails and voicemails surrounding questions about our different programs, classes, birthday parties along with special events, assisting costumers with registration, payments, and class sign-ups.
- Administrative Duties: Maintaining accurate records of payments, attendance and registration, handling administrative tasks such as filling and data entry.
- Facility Management: Ensuring front desk area is clean and presentable, monitoring facility for cleanliness and safety, assisting with set-up of different special events such as birthday parties.
- Sales and Promotions: Promoting the variety of classes the facility has to offer to potential costumers, handling merchandise sales apparel as well as equipment, processing payments and manage cash accurately and efficiently.
- Communication: Communicate effectively with parent, children and staff to provide updates and information via email and phone calls.
- Problem Solving: Address and resolve costumer complaints and concerns ina professional manner, provide assistance and support to costumers with special requests or needs.
Education
Health Sciences (Pre-Physicians Assistance)
University Of Cincinnati
Cincinnati, OH05.2028
High School Diploma -
Oak Hills High School
Cincinnati, OH05.2024
Skills
- Customer Service
- Time Management
- Cash Handling
- Office Organization
- Problem-Solving
- Payment Processing
- Visitor and Customer Relations
- Telephone Etiquette
- Appointment Scheduling
Timeline
Front Desk Receptionist
TGC- The Gymnastics Center
10.2021 - 08.2024
Health Sciences (Pre-Physicians Assistance)
University Of Cincinnati
High School Diploma -
Oak Hills High School
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