Carly Longo
Phoenix,AZ
Summary
Dynamic Riding Instructor and skilled Receptionist with a proven track record at 243 Quarter Horse and Bella Donne Salon Suites. Excelled in enhancing client satisfaction and safety through expert equestrian instruction and efficient front desk management. Demonstrates exceptional problem-solving abilities and equestrian knowledge, alongside a commitment to fostering positive client relationships and maintaining high safety standards.
Overview
5
5
years of professional experience
Work History
Riding Instructor
243 Quarter Horse
01.2023 - 09.2024
- Adhered to industry safety standards at all times during lessons, ensuring the well-being of both clients and horses alike.
- Developed strong rider foundations through focused instruction on proper technique and horse care.
- Assisted riders in setting attainable goals, tracking progress, and celebrating achievements.
- Managed scheduling conflicts efficiently to maximize client satisfaction while optimizing instructor availability.
- Continually expanded own knowledge of riding techniques and teaching methods through professional development opportunities.
- Increased client satisfaction by tailoring lessons to individual skill levels and goals.
- Collaborated with barn staff to ensure optimal care for horses used in riding lessons.
- Enhanced rider safety by implementing structured lesson plans and providing clear instructions.
- Mentored advanced riders by refining techniques and preparing them for competitions or higher level challenges.
- Supported beginner riders in overcoming fears and insecurities through patience, encouragement, and expert guidance.
- Promoted a positive learning environment, fostering relationships between riders and their horses.
- Ensured proper use of tack equipment during lessons to minimize risk of injury or damage.
- Facilitated communication between riders'' families and riding facility management when needed.
- Established trust with clients by demonstrating reliability, punctuality, professionalism, and genuine passion for equestrian education.
- Contributed to stable maintenance by assisting with grooming tasks as necessary before or after lessons.
- Taught proper communication and riding commands for optimal control and safety around horses.
- Cleaned and maintained facility with Number horses and adhered to veterinary visit schedule, feeding routines, and cleaning practices.
- Diffused potentially dangerous situations between horses and students with practices instilled through experience and repetition.
- Educated students on proper hoof care, vitamin and food supplements and proper conditions for horse health maintenance.
- Met needs of different students by adapting teaching materials and methods.
Receptionist
Bella Donne Salon Suites
02.2020 - 03.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
Education
Hope High School Online
Glendale06.2021
Skills
- Horse handling
- Equestrian Knowledge
- Groundwork Techniques
- Equine first aid
- Safety awareness
- Horse training
- Client Relationship Building
- Physical Fitness
- Teaching techniques
- Nutrition knowledge
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Adaptability and Flexibility
Timeline
Riding Instructor
243 Quarter Horse
01.2023 - 09.2024
Receptionist
Bella Donne Salon Suites
02.2020 - 03.2023
Hope High School Online
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