Carly McBride
Columbia Falls,MT
Summary
Dynamic Central Reservations Manager with a proven track record at Pursuit Collection, excelling in revenue optimization and guest satisfaction. Expert in property management systems and team training, I developed impactful training materials and enhanced guest experiences, driving occupancy rates through strategic collaboration across departments. Passionate about delivering exceptional service in the travel industry.
Overview
4
4
years of professional experience
Work History
Pacific Northwest Central Reservations Manager
Pursuit Collection
Columbia Falls, Montana
01.2025 - Current
- Managed daily reservation operations at a leading adventure tourism company.
- Assisted guests with booking inquiries using property management systems.
- Developed and implemented policies for reservations management.
- Managed inventory of available rooms across multiple properties owned by the company.
- Collaborated with other departments such as sales, marketing, finance, and operations on strategies to increase occupancy rates at the hotel.
- Manage two high-volume inbound call centers, handling a combined total of over 120,000 calls annually.
Central Reservations Manager
Pursuit Collection
Columbia Falls, Montana
01.2022 - 01.2025
- Developed training materials for new staff on reservations best practices and software.
- Conducted regular audits of reservation data to maintain accuracy and compliance.
- Resolved customer complaints promptly, enhancing overall guest satisfaction experience.
Education
Associate of Arts - Communications
Northwest Community College
Senatobia, MS05-2022
Skills
- Property management systems
- Customer relationship management
- Guest satisfaction enhancement
- Revenue optimization strategies
- Team Training
- Phone etiquette
- Travel trends
Timeline
Pacific Northwest Central Reservations Manager
Pursuit Collection
01.2025 - Current
Central Reservations Manager
Pursuit Collection
01.2022 - 01.2025
Associate of Arts - Communications
Northwest Community College
Similar Profiles
Karolane DelisleKarolane Delisle
Hotel Manager at Pursuit CollectionHotel Manager at Pursuit Collection
Justin AldousJustin Aldous
Groundskeeper at Pursuit CollectionGroundskeeper at Pursuit Collection
NATALIA WOJCIKNATALIA WOJCIK
Food and Beverage Assistant Manager at Pursuit CollectionFood and Beverage Assistant Manager at Pursuit Collection
Skye DuncanSkye Duncan
General Manager at Whitefish Outfitters & ToursGeneral Manager at Whitefish Outfitters & Tours
Michelle NelsonMichelle Nelson
Pharmacy Technician at Family PharmacyPharmacy Technician at Family Pharmacy