Carly McLaughlin
Sarasota,FL
Summary
Throughout my service industry journey, I've embraced various roles at a small, bustling restaurant, evolving from a Server and Bartender to taking on the responsibilities of an Assistant Manager. This progression has not only enriched my skill set but also deepened my appreciation for the intricacies of restaurant management, making me even more committed to delivering exceptional service and contributing to the success of any team I join.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Railroad Square Crafthouse
11.2020 - 12.2022
- Resolved customer complaints in a timely manner, making sure everyone left satisfied.
- Kept track of inventory levels, and managed incoming shipments.
- Hired and trained employees on the policies and practices of the restaurant.
- Managed, counted and reported cash flow before, after and throughout a shift.
- Always maintained a positive work environment by making all employees feel valued, and gained the ability to correct constructively.
- Ensured everyone in the back and front of house complied to the states health and safety regulations.
- Communicated performance issues to develop performance improvement plans.
- Updated records related to sales, customer feedback, and inventory.
Bartender
Railroad Square Crafthouse
09.2020 - 12.2022
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Took beverage orders from guests and delivered drinks within reasonable time frames.
- Maintained understanding of menu items to answer patron questions regarding food, drinks, and preparation methods.
- Assessed bar inventory and completed requisition sheets to restock supplies.
- Kept bar organized and clean during busy hours.
- Developed strong working relationships with customers and staff.
- Trained and mentored new team members in proper bar operations.
- Crafted specialty cocktails according to customer specifications.
- Created new and exciting cocktails and beverages based on item availability and seasonal interest.
Server
Railroad Square Crafthouse
08.2020 - 12.2022
- Received consistently positive feedback from guests for friendly and personable interactions.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Knowledgeable in food safety and sanitation regulations and able to ensure that all safety and sanitation guidelines are followed
- Thrived in a dynamic, fast-paced restaurant environment with a willingness to take on new challenges.
- Provided detailed menu knowledge, offering personalized recommendations to guests.
- Demonstrated ability to handle large parties and provide exceptional service
- Demonstrated conflict resolution skills by addressing customer concerns with empathy, diplomacy and professionalism.
- Consistently demonstrated punctuality and reliability by adhering to scheduled shifts.
Education
High School Diploma -
Lambert High School
Suwanee, GA05.2020
Skills
- Customer Service
- Food and Drink Sales and Promotion
- Time Management
- Adaptability
- Customer Relations
- Team Collaboration
Timeline
Assistant Manager
Railroad Square Crafthouse
11.2020 - 12.2022
Bartender
Railroad Square Crafthouse
09.2020 - 12.2022
Server
Railroad Square Crafthouse
08.2020 - 12.2022
High School Diploma -
Lambert High School