Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carly Mitchell

Santa Ana,CA

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Front Desk Manager

Trim Fitness Studio
Costa Mesa, CA
01.2024 - Current
  • Assisted with training new staff members on front desk procedures and policies.
  • Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
  • Managed reservations by answering calls, responding to emails and booking accommodations.
  • Monitored occupancy rates for each day as well as weekly and monthly trends to ensure maximum revenue was achieved.
  • Performed cashier duties such as taking payments, handling refunds and resolving any discrepancies that arose.
  • Promoted loyalty programs to encourage repeat business from customers.
  • Oversaw cash and credit card payment transactions at the front desk.
  • Resolved client complaints promptly and followed-up to verify restored satisfaction.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Developed lasting relationships with clients that built loyalty and drove business revenue.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Maintained accurate inventory of office supplies and equipment needed at the front desk area.
  • Assisted with administrative tasks such as filing, photocopying, and mailing documents.
  • Helped coordinate and set up special events held at the businesses when needed.

Front Desk Staff

Trim Fitness Studio
Costa Mesa, CA
11.2022 - 01.2025
  • Greeted customers and provided information regarding services offered.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Processed payments from clients in cash or credit card form.
  • Scheduled appointments for clients using the computerized scheduling system.
  • Performed data entry of client information into the database system.
  • Maintained a professional atmosphere while managing front desk operations.
  • Assisted clients with completing registration forms accurately and completely.
  • Provided exceptional customer service by resolving customer complaints promptly and efficiently.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.

Front Desk Team Member

GritCycle
Costa Mesa, CA
08.2021 - 01.2023
  • Greeted customers in a friendly and professional manner.
  • Adhered to all company policies and procedures related to front desk operations.
  • Assisted with resolving guest complaints in an efficient manner.
  • Organized lost and found items as needed.
  • Maintained a clean and organized front desk area.
  • Answered phone calls from customers seeking assistance or information.
  • Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
  • Input and confirmed reservations for guests.
  • Helped coordinate special events held at the studio when needed.

Education

High School Diploma -

Lutheran High School of Orange County
Orange
06-2019

Some College (No Degree) - Interior Design

Irvine Valley College
Irvine, CA

Skills

  • Customer service
  • Staff training
  • Inventory management
  • Time management
  • Team leadership
  • Problem solving
  • Listening skills
  • Policy enforcement
  • POS system operation
  • Issue resolution

Timeline

Front Desk Manager

Trim Fitness Studio
01.2024 - Current

Front Desk Staff

Trim Fitness Studio
11.2022 - 01.2025

Front Desk Team Member

GritCycle
08.2021 - 01.2023

High School Diploma -

Lutheran High School of Orange County

Some College (No Degree) - Interior Design

Irvine Valley College

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