Carly Moats
Fort Gratiot ,MI
Summary
Detail-oriented professional offering several years of customer service experience. Dedicated to thoroughly and accurately resolving customer concerns with forward-thinking and knowledgeable solutions.
Overview
5
5
years of professional experience
Work History
Call Center Operator
Tri-Hospital EMS
Port Huron, MI
05.2024 - Current
- Handled a high number of calls to assist patients, or dispatch services.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assisted customers with navigating the websites to locate the desired information.
- Engaged in conversation with patients to understand their needs, resolve issues, and answer questions.
- Transferred patients to the necessary lines regarding medical needs.
Waitress
Wadhams Red Pepper
Kimball , MI
03.2020 - 07.2023
- Presented food and beverages to guests at tables.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Assisted other wait staff members in times of heavy customer traffic.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Stocked service areas with supplies during slow periods.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Education
Associate of Science -
St. Clair County Community College
Port Huron, MI05-2026
Emergency Medical Technician
Tri-Hospital EMS
Fort Gratiot12-2024
Skills
- Customer service
- Call handling
- Call escalation
- Customer communications
- Gathering information
- Goal oriented
Timeline
Call Center Operator
Tri-Hospital EMS
05.2024 - Current
Waitress
Wadhams Red Pepper
03.2020 - 07.2023
Associate of Science -
St. Clair County Community College
Emergency Medical Technician
Tri-Hospital EMS
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