Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carly Moats

Fort Gratiot ,MI

Summary

Detail-oriented professional offering several years of customer service experience. Dedicated to thoroughly and accurately resolving customer concerns with forward-thinking and knowledgeable solutions.

Overview

5
5
years of professional experience

Work History

Call Center Operator

Tri-Hospital EMS
Port Huron, MI
05.2024 - Current
  • Handled a high number of calls to assist patients, or dispatch services.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Assisted customers with navigating the websites to locate the desired information.
  • Engaged in conversation with patients to understand their needs, resolve issues, and answer questions.
  • Transferred patients to the necessary lines regarding medical needs.

Waitress

Wadhams Red Pepper
Kimball , MI
03.2020 - 07.2023
  • Presented food and beverages to guests at tables.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Stocked service areas with supplies during slow periods.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Answered questions about menu items, ingredients, and pricing.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.

Education

Associate of Science -

St. Clair County Community College
Port Huron, MI
05-2026

Emergency Medical Technician

Tri-Hospital EMS
Fort Gratiot
12-2024

Skills

  • Customer service
  • Call handling
  • Call escalation
  • Customer communications
  • Gathering information
  • Goal oriented

Timeline

Call Center Operator

Tri-Hospital EMS
05.2024 - Current

Waitress

Wadhams Red Pepper
03.2020 - 07.2023

Associate of Science -

St. Clair County Community College

Emergency Medical Technician

Tri-Hospital EMS

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Carly Moats