Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carly Morris

San Pedro,CA

Summary

Dynamic paralegal with extensive experience at the Law Offices of Mark E. Swatik, excelling in legal document preparation and client communication. Proven ability to enhance case efficiency and streamline operations, leveraging strong organizational skills and meticulous attention to detail to support attorneys and foster positive client relationships.

Overview

18
18
years of professional experience

Work History

Paralegal

Law Offices of Mark E. Swatik
02.2020 - Current
  • Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
  • Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
  • Assisted counsel in preparing answers, providing documentation, and information for discovery request.
  • Edited and proofread legal documents to verify accuracy.
  • Liaised with other paralegals and legal staff to complete common tasks on schedule.
  • Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
  • Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
  • Prepared legal briefs, motions, and pleadings.
  • Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
  • Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
  • Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
  • Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm''s billing system.
  • Conferred with clients and other involved parties to gather and track case information.
  • Conducted detailed client intakes and entered information into company database.
  • Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
  • Promoted a positive work environment by providing training and guidance to junior paralegals or interns as needed.
  • Contributed to successful case outcomes through diligent fact investigation and witness interviews.
  • Expedited document review process by conducting initial reviews of key documents for relevance and privilege status.

Store Manager

Starbucks
08.2007 - 10.2018
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.

Education

Master of Arts - Criminal Justice

Arizona State University
Tempe, AZ
05-2016

Skills

  • Legal research
  • Proficient in MS office
  • Case management
  • Client communication
  • Office administration
  • Document drafting
  • Notary public
  • Calendar management
  • Document preparation
  • Administrative support
  • Research and data collection
  • Legal writing
  • File organization
  • Proofreading
  • Attorney support
  • Case summaries
  • Legal transcription

Languages

English
Full Professional

Timeline

Paralegal

Law Offices of Mark E. Swatik
02.2020 - Current

Store Manager

Starbucks
08.2007 - 10.2018

Master of Arts - Criminal Justice

Arizona State University

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