Carly Nawrocki
Napoleon,OH
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Install and Service Coordinator
Window World
11.2021 - 11.2023
- Assisted customers with their window and door warranties
- Scheduled install and service appointments with customers
- Addressed customer concerns and worked to resolve any issues they may be experiencing
- Ordered all materials and parts required to complete services and installs
- Provided excellent communication with customers via phone and email
- Resolved any issues that may occur with customers, installers, or service technicians
- Documented data & recorded maintenance in a CRM program, word and excel
- Unloaded and received daily trucks.
Remote Customer Relations Manager
Alliance One
07.2021 - 09.2021
- Maintained a large amount of inbound and outbound calls daily
- Operated multiple systems to assist with customer needs and documentation
- Assisted customers with foreclosure prevention alternatives to resolve delinquency
- Collected and monitored customer payments
- Followed SOPs to efficiently maintain a good standing relationship with customers.
Property Manager
Buckeye Northwest Realty
08.2018 - 12.2019
- Answered multi-line phone system, received and documented rental payments
- Managed maintenance, delinquent accounts, water and utilities for each property
- Used Appfolio, Word, Excel and Outlook for creating notices, weekly reports, documentation, and data entry
- Managed move-outs, evictions, and tenant accounts
- Assisted in marketing and leasing process.
Server
Local Thyme
07.2016 - 11.2017
- Received customer orders and coordinated with kitchen staff to fulfill food orders
- Served food and beverages to customers
- Processed payments and handled cash and credit transactions.
Education
Bowling Green State University
Bowling Green, OH08.2017
The University of Toledo
Toledo, OH08.2014
Skills
- Conflict Resolution
- CRM software proficiency
- Multi-Line Phone Systems
- Customer Service
- Empathetic
- Organized
- Data entry
- Detail-oriented
- Time Management
- Multitasker
- Strong communication
- Appointment Scheduling
- Order Processing
Timeline
Install and Service Coordinator
Window World
11.2021 - 11.2023
Remote Customer Relations Manager
Alliance One
07.2021 - 09.2021
Property Manager
Buckeye Northwest Realty
08.2018 - 12.2019
Server
Local Thyme
07.2016 - 11.2017
Bowling Green State University
The University of Toledo
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