Carly Olivares

• Maintained computer and physical filing systems.
• Managed office operations while scheduling appointments for department managers.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Evaluated employee records and productivity to complete employee evaluations.
• Prepared meeting materials and took clear notes to distribute to stakeholders.

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• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
• Resolved Type issues over phone with Number customers daily.
• Optimized customer support by establishing collaborative service environment.
• Scored in top Number% of employees for successful Action.