Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carly Pack

Farmington,UT

Summary

Driven by a passion for community service and a knack for social media management, I leveraged my skills at Harmons Grocery Store to enhance customer satisfaction and team productivity. My ability to foster relationships and efficiently manage tasks, alongside a proven track record in fundraising and volunteer recruitment, positions me as a dynamic candidate eager to contribute and grow.

Overview

8
8
years of professional experience

Work History

Lead Cashier/ Customer Service Manager

Harmons Grocery Store
10.2022 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Researched and corrected customer concerns to promote company loyalty.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.

Nanny

My Own Boss
05.2017 - Current
  • Created an atmosphere of trust between myself and both the family and the kids I cared for
  • Engaged children in age-appropriate activities to encourage intellectual and motor skills development
  • Researched new places or activities that would be interesting and beneficial for the kids
  • Took children to and from school and extra-curricular activities
  • Monitored children's behavior, health and well-being as well as physical, emotional and mental development
  • Helped prepare meals for the children according to dietary guidelines set forth by parents or guardians
  • Provided assistance with homework assignments when needed
  • Led hands-on activities consistent with child's interests and skills
  • Read stories aloud to the children and engaged them in creative play activities
  • Organized educational games and materials to encourage learning in a fun way
  • Assisted children with completing homework and special assignments to improve academic performance
  • Assisted children with daily activities, such as dressing, bathing, and feeding
  • Organized creative and fun activities, enhancing children's physical, emotional and social well-being
  • Instructed and assisted children in eating, toileting and resting to help develop healthy personal habits
  • Assigned age-appropriate chores to encourage self-confidence and responsibility
  • Participated in hands-on learning activities with children incorporating art

Twigs Bistro and Martini Bar Hostess

Tabatha.
03.2021 - 08.2021
  • Conducted routine checks on all equipment including refrigerators, ovens, ensuring they are working correctly
  • Observed food safety and sanitation protocols to reduce germ spread
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
  • Provided guidance on health and safety regulations as well as hygiene practices within the premises
  • Oversaw restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions
  • Trained servers on menu items, food and beverage pairings, ingredients and service standards
  • Maintained records related to stock levels, wastage and inventory
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory
  • Evaluated staff performance, enforced policies, maintained health codes and kept licenses current to promote superior service standards
  • Organised ordering of food supplies, equipment and other necessary materials for the bistro
  • Explained goals and expectations required of trainees

Social Media Content Creator

Myself
10.2023 - Current
  • I am currently an Ambassador for Bucked Up, and I have my own Promo code
  • I push out constant content, and this is my first full month doing this and I've already made a couple hundred dollars just from my personal promo code
  • I am also an ambassador for Après beauty
  • I have my own promo code as well, and I post content about skin care and self development
  • My content revolves around bettering yourself, and becoming the best you can be
  • I have been devoting time to this for only the past month and I have multiple thousands of followers
  • Conferred with other managers to identify trends or key group interests or concerns
  • Strengthened brand to engage social media community by producing creative and compelling content
  • Monitored industry trends and identified new opportunities for client campaigns
  • Created customized reports detailing campaign results, insights, and recommendations
  • Developed public relations strategies to influence public opinion or promote ideas, products or services
  • Analyzed the performance of campaigns using various metrics and adjusted tactics accordingly
  • Identified potential influencers who could help amplify brand message on social media
  • Maintained professionality and efficiency while working closely with leadership
  • Generated engaging content, such as videos and images, to promote products and services of clients

Voluntary Worker

My Own Marketing Group
10.2023 - Current
  • Developed and implemented fundraising approaches to raise money for cause
  • Engaged with stakeholders and community members and answered questions regarding volunteer programs
  • Developed appropriate treatment plans focusing on each individual's needs
  • Organized fundraising events and campaigns for the organization
  • Made referrals to utilize community resources for resident's needs
  • Collaborated with others by contributing time, effort and skills to achieve the organization's goals
  • Provided assertive community-based rehabilitation and case management services to high-risk mentally ill patients
  • Offered support and assistance to community members
  • Established and maintained relationships with fellow volunteers and organizational stakeholders
  • Set up tables and chairs and unloaded equipment for various volunteer events
  • Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs

Makeup Stylist

Myself
10.2021 - Current
  • Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind
  • Developed strong relationships with clients through excellent customer service skills
  • Provided aftercare instructions for long-term maintenance of makeup applications
  • Handled appointment booking, canceling and rescheduling
  • Created brand awareness through sharing and demonstration of product knowledge

Depop Seller

Myself
12.2019 - Current
  • Assisted customers with returns or exchanges when necessary
  • Demonstrated products features, capabilities, and benefits in order to secure sales
  • Developed and maintained relationships with existing customers to ensure repeat business
  • Drove sales of company products and services by meeting with customers using strategic and organized approach
  • Established, tracked and closed new business targets to meet long-term growth objectives
  • Greeted and assisted customers to foster positive experiences
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced

Education

High School Diploma -

Canyon Heights School
Kaysville
05.2024

Life Coaching -

Shane Baldwin

Online Mentorship Program - Mental Health Counseling

Heal With Felicia
Online Education

Special Education

Farmington High School
Farmington, UT

Early Childhood Development

Farmington High School
Farmington, UT

Skills

  • Team leadership
  • Customer service
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Goal setting
  • Approachable
  • Reliability and trustworthiness
  • Friendly
  • Emotionally supportive
  • Cheerful and energetic
  • Childcare
  • Active listener
  • Valid Driver's license
  • Child development
  • Early childhood development
  • Behavior management techniques
  • Self-esteem building
  • Stress management strategies
  • Depression management
  • Goal setting and achievement
  • Developing relationships
  • Suicide prevention
  • Autism spectrum support
  • Individual counseling
  • Empathy development
  • Eating disorder treatment
  • Efficient under pressure
  • Attention to detail
  • Self-awareness
  • Analytical thinking
  • Mental health wellness
  • Mental health evaluation and support
  • Adolescent mental health
  • Mental health care
  • Mental health nutrition

Timeline

Social Media Content Creator

Myself
10.2023 - Current

Voluntary Worker

My Own Marketing Group
10.2023 - Current

Lead Cashier/ Customer Service Manager

Harmons Grocery Store
10.2022 - Current

Makeup Stylist

Myself
10.2021 - Current

Twigs Bistro and Martini Bar Hostess

Tabatha.
03.2021 - 08.2021

Depop Seller

Myself
12.2019 - Current

Nanny

My Own Boss
05.2017 - Current

High School Diploma -

Canyon Heights School

Life Coaching -

Shane Baldwin

Online Mentorship Program - Mental Health Counseling

Heal With Felicia

Special Education

Farmington High School

Early Childhood Development

Farmington High School

Similar Profiles

CREATE PROFILE
Carly Pack