Overview
Work History
Education
Skills
Timeline
Summary
Work Availability
Interests
Quote
Generic
Carly Pate

Carly Pate

Manchester,TN

Overview

5
5
years of professional experience

Work History

Shift Leader Manager

Dunkin' Donuts
Manchester, TN
10.2023 - Current
  • Inspected work areas regularly for cleanliness and organization standards.
  • Participated in team discussions on ways to improve processes related to delegations.
  • Resolved any conflicts between different parties involved in the delegation process.
  • Organized training sessions for new delegates on policies, procedures and protocols.
  • Enforced store policies regarding payment methods, returns and exchanges.
  • Ensured compliance with safety regulations when handling food items.
  • Provided support to staff members during peak business hours.
  • Organized staffs schedules and breaks according to store's requirements.

  • Cross-trained colleagues on counter operations and procedures.
  • Organized merchandise racks for easy access to items by customers.
  • Resolved customer complaints in a professional manner.
  • Greeted customers and provided excellent customer service.
  • Performed opening and closing duties including counting money in register drawer.
  • Operated cash registers accurately and efficiently while ensuring proper money handling procedures were followed.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Completed day-to-day duties accurately and efficiently.

Shift Leader Manager

Loves Travel Stop
Manchester, TN
01.2022 - 10.2023
  • Displayed leadership skills by motivating team members to meet daily goals.
  • Responded promptly to customer requests for assistance such as locating items within the store or providing product information.
  • Assisted customers with inquiries, complaints, and concerns in a timely manner.
  • Performed cashier duties when necessary including handling payments from customers using POS systems or cash registers.
  • Monitored team performance to ensure compliance with company standards.
  • Conducted daily pre-shift meetings to ensure smooth operation of the shift.
  • Ensured that shelves were adequately stocked throughout the day by conducting regular checks.
  • Helped employees accomplish tasks during peak periods.
  • Taught staff upselling techniques to meet revenue targets.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.

Key Holder

Gulf Gas Station
Manchester, TN
02.2019 - 01.2022
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.
  • Provided customer service including cashiering, merchandising and restocking shelves.
  • Verified accuracy of register tills at beginning and end of shift.
  • Enforced safety regulations within the store environment to protect both employees and customers.
  • Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
  • Ensured store was opened and closed in a timely manner according to company policies.
  • Replenished merchandise displays throughout the store as needed.
  • Assisted customers with product selection and resolving complaints.
  • Organized backroom storage areas to maximize efficiency of space utilization.
  • Identified potential shoplifters through observation of suspicious behavior or activities.
  • Adhered to all local laws governing retail operations including security requirements.
  • Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.

Education

High School Diploma -

Coffee County Central High School
Manchester, TN
05-2012

Skills

  • Quality Assurance
  • Inventory Control
  • Safety Compliance
  • Team Development
  • Staff Development
  • Equipment Troubleshooting
  • Schedule Management

Timeline

Shift Leader Manager

Dunkin' Donuts
10.2023 - Current

Shift Leader Manager

Loves Travel Stop
01.2022 - 10.2023

Key Holder

Gulf Gas Station
02.2019 - 01.2022

High School Diploma -

Coffee County Central High School

Summary

Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Interests

Moving up the ladder

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Similar Profiles

CREATE PROFILE
Carly Pate