Carly Pomeroy
DARIEN,IL
Summary
Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts.
Overview
8
8
years of professional experience
Work History
Hotel Front Desk Clerk
Crowne Plaza Hotel & Resorts
Glen Ellyn, IL
08.2021 - Current
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Maintained daily records of room availability and rates.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Maintained up-to-date knowledge of hotel products, services, pricing plans and policies.
- Coordinated with housekeeping staff regarding occupancy status of rooms.
- Assisted in training new front desk clerks on proper procedures and protocols.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
Hotel Front Desk Clerk
Iowa House Hotel
Iowa City, IA
08.2019 - 08.2021
- Handled payment processing and provided customers with receipts and proper bills and change.
- Provided excellent customer service while upholding company policies.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Ensured that all guest requests were met promptly, courteously and efficiently.
- Maintained up-to-date knowledge of hotel products, services, pricing plans and policies.
- Assisted in training new front desk clerks on proper procedures and protocols.
Housekeeping Supervisor
Iowa House Hotel
Iowa City, IA
03.2019 - 08.2021
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Monitored inventory levels and ordered supplies as necessary.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Established effective communication between team members in order to foster a positive work environment.
- Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
Stocker/Cashier/Bagger
Standard Market
Naperville, IL
10.2015 - 05.2017
- Stocked shelves with newly arrived products.
- Arranged merchandise in an attractive manner to promote sales.
- Monitored expiration dates of perishable items to ensure freshness.
- Removed outdated products from shelves in accordance with company policy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Bagged customer items in alignment with industry best practices.
Education
High School Diploma -
Naperville Central High School
Naperville, IL05-2017
Skills
- Hotel Services And Hospitality
- Payment Handling
- Guest Relations
- Attention to Detail
- Problem-solving aptitude
- Organizational Skills
- Nightly Audits
Timeline
Hotel Front Desk Clerk
Crowne Plaza Hotel & Resorts
08.2021 - Current
Hotel Front Desk Clerk
Iowa House Hotel
08.2019 - 08.2021
Housekeeping Supervisor
Iowa House Hotel
03.2019 - 08.2021
Stocker/Cashier/Bagger
Standard Market
10.2015 - 05.2017
High School Diploma -
Naperville Central High School
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