Carly Ragusky
Belleville,IL
Summary
Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
6
6
years of professional experience
Work History
General Manager
Fletcher's Kitchen & Tap
Belleville, IL
07.2021 - Current
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Bar Manager
Fletcher's Kitchen and Tap
Belleville, IL
10.2018 - 07.2021
- Controlled labor costs by adjusting schedules and workflows to better align with individual strengths and expected customer demands.
- Devised innovative strategies for increasing bar revenue by introducing new concepts and signature drinks, developing promotions and creating customer engagement events.
- Enhanced profits by improving oversight of inventory use and strategically increasing costs of select menu items.
- Made product recommendations to customers based on preference, food pairings and special promotions.
Education
Associate of Applied Science - Veterinary Science
Penn Foster Career School
Scranton, PA01-2027
Associate of Arts - Business Administration
Lindenwood University
Saint Charles, MO12-2019
Skills
- Outgoing personality
- Customer relations
- Marketing and sales experience
- Outstanding customer service
- Employee Development
- Leadership and team building
Timeline
General Manager
Fletcher's Kitchen & Tap
07.2021 - Current
Bar Manager
Fletcher's Kitchen and Tap
10.2018 - 07.2021
Associate of Applied Science - Veterinary Science
Penn Foster Career School
Associate of Arts - Business Administration
Lindenwood University
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