Carly Rodriguez
Acworth,GA
Summary
Accomplished Lead Receptionist at Southern Vet Partners, adept in client relationship building and office administration. Streamlined check-in processes, significantly enhancing client satisfaction and operational efficiency. Excelled in staff training and policy enforcement, ensuring a welcoming and professional environment. Demonstrated exceptional organizational and communication skills, driving improvements in service delivery and workplace productivity.
Overview
9
9
years of professional experience
Work History
Lead Receptionist
Southern Vet Partners
03.2015 - Current
- Trained new receptionists on company policies, software systems, and best practices for exceptional client service delivery.
- Effectively managed multiple phone lines including transferring calls appropriately or taking detailed messages when needed.
- Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Managed inventory of office supplies, placing orders as necessary to maintain optimal stock levels while minimizing costs.
- Maintained a clean and professional reception area, creating a welcoming environment for clients upon arrival.
- Assisted team members with administrative duties, contributing to a collaborative work environment and increased productivity.
- Supported management with accurate data entry, report generation, and record-keeping tasks to ensure smooth daily operations.
- Resolved client issues promptly and professionally, fostering positive relationships and promoting loyalty to the business.
- Kept reception area clean and neat to give visitors positive first impression.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Increased office efficiency by coordinating appointments, maintaining detailed records, and providing timely reminders.
- Streamlined check-in processes for clients, resulting in reduced wait times and improved overall experience.
Education
High School Diploma -
Harrison High School
Kennesaw, GASkills
- Customer service focus
- Workplace Safety
- Strong Organization
- Client Relationship Building
- Billing and Invoicing
- Appointment Scheduling
- Reception Area Maintenance
- Schedule Management
- Staff Training
- Policy Enforcement
- Daily Reporting
- Expense Tracking
- Deposit Preparation
- Organization skills
- Telephone skills
- Office Administration
- Scheduling appointments
- Staff Management
- Scheduling
Timeline
Lead Receptionist
Southern Vet Partners
03.2015 - Current
High School Diploma -
Harrison High School
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