Carly Ruger
Williamstown
Summary
Dynamic professional with a proven track record at MCS, adept in spreadsheet development and fostering customer engagement. Excelled in streamlining operations, enhancing inventory management, and building robust vendor relationships. Achieved significant improvements in client satisfaction and operational efficiency, leveraging strong verbal communication and database management skills.
Detail-oriented individual with exceptional communication and project management skills.
Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Mail Room/Office Administrative Assistant
MCS at Parker McCay
01.2024 - Current
- Provided clerical support to attorneys, paralegals, and other company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Worked closely will attorneys and their paralegals.
- Trained new administrative staff on office protocols and software applications.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
Merchandise Manager
Aerie By American Eagle
04.2021 - 01.2024
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Coordinated and directed buying team, enforcing compliance with company standards.
- Collaborated with marketing team for prompt promotion of products.
- Maintained updated product knowledge to successfully educate and advise customers.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Interacted with customers to obtain feedback and drive satisfaction.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Reviewed and approved purchase orders and invoices for accuracy and completeness.
- Assessed areas of service concern and developed improvement plans.
- Trained and mentored team members on best practices in merchandise planning and execution.
- Led inventory audits and streamlined processes for improved accuracy in stock levels and replenishment cycles.
- Launched seasonal merchandise assortments in alignment with key industry events ensuring timely availability of products.
Sales Associate
Old Navy
08.2017 - 04.2021
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Built relationships with customers to encourage repeat business.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed returns, exchanges and refunds in accordance with store policy.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Monitored customers for signs of security concerns and escalated issues to management.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Used in-store system to locate inventory and place special orders for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
Associate of Arts - Arts And Sciences
Rowan College of South Jersey
Sewell, NJ05-2022
Skills
- Spreadsheet development
- Vendor engagement
- Database entry
- Proofreading
- Office Supply Management
- Document Preparation
- File Organization
- Word Processing
- Scanning and copying
- Customer Engagement
- Document Scanning
- Verbal Communication
- Inventory Management
- Hospitality and accommodation
- Workflow optimization
- Leadership and supervision
Timeline
Mail Room/Office Administrative Assistant
MCS at Parker McCay
01.2024 - Current
Merchandise Manager
Aerie By American Eagle
04.2021 - 01.2024
Sales Associate
Old Navy
08.2017 - 04.2021
Associate of Arts - Arts And Sciences
Rowan College of South Jersey