Carly Sauer
Hampstead,MD
Summary
Proven track record in enhancing office efficiency and customer satisfaction at Brodie Management, adept in Microsoft Office and exceptional organizational skills. Spearheaded major mailer projects and streamlined invoice processing, achieving significant time savings for regional managers. Excelled in fostering vendor relations and managing comprehensive scheduling, demonstrating a commitment to excellence and a results-driven approach.
Overview
7
7
years of professional experience
Work History
Receptionist and Assistant Property Manager
Brodie Management
110 Old Padonia Road, Suite 202, Cockeysville, MD
03.2022 - Current
- Assisted customers with questions and concerns in a professional manner.
- Handled banking and postal tasks with efficiency.
- Organized and processed incoming mail efficiently.
- Accomplished completion of significant mailers beyond the capacity of property and/or assistant property managers.
- Ensured seamless availability of essential office supplies by overseeing supply ordering and restocking.
- Managed and updated insurance and new vendor spreadsheets.
- Managed and organized scheduling for conference room calendar
- Facilitated efficient invoice processing through accurate scanning and uploading on NEXUS platform.
- Scanned previous years' invoices into our shared F-Drive.
- Completed multiple projects assigned by regional property managers due to their time constraints and heavy workloads
- Efficiently scanned and stored insurance information on the shared F-Drive
- Instituted efficient systems to maintain organization in supply closet
- Updated inner office information
- Ordered mail supplies.
- Assembled certified mailers for regional property managers
- Emailed copies of the master policy coi to residents.
- Sent informative email blasts to residents regarding events occurring in the condominium or nearby area.
- Provided accurate information and resolved queries from condo occupants
- Scheduled and managed resident move ins and outs, maintaining communication with both residents and the board of directors. Implemented collection process for move in/out fees and security deposits to ensure compliance.
- Collected proposals for various building projects
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Maintained open lines of communication with onsite managers to enhance resident satisfaction.
- Assessed and resolved leaks occurring in unit owners' units by collaborating with mitigation specialists, plumbers, and determining accountability for repairs.
- Composed letters notifying unit owners about their responsibility to cover repair costs for the leak.
Receptionist and Cashier
Jaguar Land Rover Hunt Valley
Hunt Valley
10.2019 - 03.2022
- First point of contact with clients
- Answer phones and direct calls to correct department
- Responsible for processing payments on all service contracts
- Process extended warranty payments
- Warranty dispute resolution with warranty companies and clients
- Worked with CDK and prepping invoices for final payment
- Handled the morning report and deposit for service and parts
- Worked with service advisors to prepare the final invoices for customers
- Scan invoices for parts and service department
- Responsible for inventory and ordering of office supplies and snacks
- Prepare documents using Microsoft Word and Excel
Hostess and Barback
Basta Pasta
Timonium
09.2017 - 09.2019
- Answer phones, take reservations, plan private parties, set up for private parties
- Greet diners and control hostess board for 80 table restaurant
- Take carry-out orders, assemble orders to go
- Assist wait staff and bar staff when needed
- Provided excellent customer service across diverse age groups
- Stocked all of the beers and wines for the bar
- Ensured prompt and accurate service by running food orders for the bar
- Offered support and aid to bartenders as required
- Gave menus and wine menus to customers
- Clean and reset tables when short staffed or overwhelmed
Education
No Degree - General Studies
Community College of Baltimore County
Essex And CaitonsvileGED -
Hereford High School
Hereford05.2015
Skills
- Organization skills
- Time Management
- Multiline Telephone skills
- Data Entry
- Microsoft Office
- Excel
- Powerpoint
- Front Desk
- Customer Service
- Computer Skills
- Verbal and written communication
- Scheduling
- Office Administration
- File Management
- Administrative Support
- Mail handling
- Document Management
- Clerical Support
- Professional Demeanor
- Calendar Management
- Office Management
- Tech-Savvy
- Mail distribution
- Supply Management
- Spreadsheet tracking
Timeline
Receptionist and Assistant Property Manager
Brodie Management
03.2022 - Current
Receptionist and Cashier
Jaguar Land Rover Hunt Valley
10.2019 - 03.2022
Hostess and Barback
Basta Pasta
09.2017 - 09.2019
No Degree - General Studies
Community College of Baltimore County
GED -
Hereford High School