Carly Savoy
Atlanta,GA
Overview
1
1
year of professional experience
1
1
Certification
Work History
Loyalty Performance Manager
IHG (InterContinental Hotels Group) AMER Region
Atlanta, GA
01.2024 - Current
- Collaborated with properties across the AMER regions to improve loyalty performance by analyzing performance data to identify areas of improvement, key trends, and implementing tailored strategies to help properties achieve and exceed loyalty score targets.
- Guided properties through metrics updates, ensuring compliance with new and existing standards.
- Spearheaded regular meetings with property leadership to review progress, address challenges, provide training, and ongoing support to property teams.
- Worked closely with our international team on fraud reporting, ensuring accurate tracking, analysis, and resolution of fraudulent activities impacting loyalty program integrity.
Sales Coordinator
The Hyatt Place
Atlanta, GA
2023 - 2023
- Managed proposals and contracts for clients and conducted data input/ maintenance to track and organize client information and preferences.
- Prepared corporate and property sales reports, providing valuable insights contributing to forecast decision-making.
- Orchestrated and executed a wide range of events, including corporate meetings, conferences, and social gatherings.
- Coordinated all event logistics, from meeting space selection and setup to catering, audio-visual arrangements, and transportation, ensuring every detail was seamlessly - executed .
Senior Sales Coordinator
The Westin Hotel
Atlanta, GA
2022 - 2023
- Answered calls, responded to emails ,and served as the first point of contact between the company and key clients.
- Prepared contracts ,conducted sales reports ,and implemented new strategies in order to increase sales.
- Aided senior executives and managers during daily operations .
- Oversaw department social media marketing,scheduling, and all meeting and travel planning.
- Managed small social and corporate groups of 9 or less with catering and room needs.
Front Desk Ambassador
The Renaissance Hotel
Atlanta, GA
2021 - 2022
- Managed guest check-in and check-out procedures, reservations, and payments for large volume of VIP groups, improved overall customer service and cultivated professional relationships with guests, improving customer retention through coordinated service.
- Responded to customer complaints, collaboratively troubleshooting to devise solutions.
- Facilitated organization and training procedures to increase efficiency by 19% .
- Awarded "The Gold Key" FY 2022
Executive Assistant
Best Operations
San Diego, CA
2018 - 2022
- Represented the chief executive officer to executive clients, VIPs, investors and board members .
- Executed objectives and projects in response to executive team and board member directives .
- Oversaw special event calendars for canvasing teams, factoring in availability and expected operational demands to keep workloads in balance .
- Detailed and arranged travel arrangements and venue reservations for conferences and seminars .
- Delivered 83% quota attainment FY 2021 .
- Recognized as department MVP FY 2021 .
Senior Sales & Project Coordinator
Live Production Company
Atlanta, GA
2014 - 2017
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports .
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence .
- Sourced and qualified over 25 onboarding clients FY 2019 .
- Exceeded quarterly sourcing goals by 23% .
- Achieved "Silver Sales Attainment" award FY 2016 .
Skills
- Analytical Thinking and Problem Solving Skills
- Time Management
- Sales and Negotiation
- Strong Written and Verbal Communication Skills
- Business Process Optimization
- Technical Proficiency
- Marketing Knowledge
- Project Management
Computer and Software Skills
- Microsoft Suite ,Salesforce , Lightspeed, OPERA , CI-TY, Tableau
Certification
- CPR Training - 2023
- Certified Inbound Sales Professional - 2023
Timeline
Loyalty Performance Manager
IHG (InterContinental Hotels Group) AMER Region
01.2024 - Current
Sales Coordinator
The Hyatt Place
2023 - 2023
Senior Sales Coordinator
The Westin Hotel
2022 - 2023
Front Desk Ambassador
The Renaissance Hotel
2021 - 2022
Executive Assistant
Best Operations
2018 - 2022
Senior Sales & Project Coordinator
Live Production Company
2014 - 2017
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