Carly Savoy
Atlanta,GA
Summary
Brand and project management professional with experience supporting enterprise scale hospitality initiatives across the AMER region. Trusted partner in cross functional coordination, rollout planning, and translating brand strategy into operational delivery. Background includes brand management, loyalty performance, and hotel operations within global hospitality organizations.
Overview
12
12
years of professional experience
Work History
Brand Project Manager
InterContinental Hotels Group (IHG) – HIEX, AMER
Atlanta, Georgia
01.2025 - Current
- Played a key role in managing the Costa Coffee rollout across more than 2,000 Holiday Inn Express properties in the AMER region, supporting a major brand-level guest experience enhancement
- Contributed to phased implementation planning by tracking property readiness, rollout sequencing, installation timelines, and issue resolution across the AMER portfolio
- Served as a liaison between corporate brand leadership, field operations teams, and vendor partners to translate program strategy into actionable deliverables
- Oversaw project timelines, dependencies, and risk mitigation efforts to maintain consistent execution and timely delivery across the portfolio
- Collaborated on creating and distributing operational guidance, communications, and rollout toolkits to enable smooth property-level adoption
- Analyzed post-launch feedback and operational insights to drive program refinements and continuous optimization
Loyalty Performance Manager
InterContinental Hotels Group (IHG) – AMER Region
Atlanta, GA
12.2023 - 01.2025
- Collaborate with properties across the AMER regions to improve loyalty performance by analyzing performance data to identify areas of improvement, key trends, and implementing tailored strategies to help properties achieve and exceed loyalty score targets
- Conduct risk assessments to identify operational and compliance risks that could impact loyalty performance, implementing mitigation strategies to minimize disruptions
- Guide properties through metrics updates, ensuring compliance with new and existing standards while embedding performance monitoring practices to maintain consistent service delivery and enhance the guest experience
- Lead regular meetings with property leadership to review implementation progress, address challenges, provide training, and offer ongoing support to property teams
- Work closely with the international team on fraud reporting, ensuring accurate tracking, analysis, and resolution of fraudulent activities impacting loyalty program integrity while reinforcing quality assurance measures to protect program credibility
- InterContinental Hotels Group
Sales Coordinator
Hyatt Place
Atlanta, GA
06.2023 - 11.2023
- Managed proposals and contracts for clients and conducted data input/ maintenance to track and organize client information and preferences
- Prepared corporate and property sales reports, providing valuable insights to forecast decision-making
- Orchestrated and executed various events, including corporate meetings, conferences, and social gatherings
- Coordinated all event logistics, from meeting space selection and setup to catering, audio-visual arrangements, and transportation, ensuring expert-executed details
Senior Sales Coordinator
Westin Hotel
Atlanta, GA
02.2022 - 03.2023
- Supported cross-departmental teams and senior executives as the primary point of contact for principal clients regarding special business needs and large meetings
- Utilized CI-TY software to prepare contracts, conduct sales reports, and implement new strategies to drive sales growth
- Oversaw department social media marketing, managerial scheduling, and all meeting and travel logistics
- Managed social and corporate groups of 9 or less with catering and room needs
Front Desk Ambassador
Renaissance Hotel
Atlanta, GA
03.2021 - 02.2022
- Managed guest check-in and check-out procedures, reservations, and payments for VIP groups. Improved customer service and cultivated professional relationships with guests, improving customer retention through coordinated service
- Responded to customer complaints, collaboratively troubleshooting to devise solutions
- Facilitated organization and training procedures to increase efficiency by 19%
- Awarded 'The Gold Key,' FY 2022
Executive Assistant
Best Operations
San Diego, CA
07.2019 - 07.2021
- Represented the chief executive officer to executive clients, VIPs, investors, and board members
- Executed objectives and projects in response to executive team and board member directives
- Oversaw event calendars for canvassing teams, factoring in availability, and expected operational demands to keep workloads in balance
- Detailed and arranged travel arrangements and venue reservations for conferences and seminars
- Delivered 112% quota attainment FY 2021
- Recognized as department MVP FY 2021
Senior Sales & Project Coordinator
2Live Production Company
Atlanta, GA
06.2014 - 03.2019
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets, and updating reports
- Handled communication management with executives by taking and making telephone calls, reviewing, prioritizing mail, and composing and typing correspondence
- Sourced and qualified over 25 onboarding clients in FY 2019
- Exceeded quarterly sourcing goals by 23% in FY 2019
- Achieved 'Silver Sales Attainment' award, FY 2016
Education
Associate of Science - Business Administration
Southern New Hampshire University
Hooksett, NH05-2026
Skills
- Cross-Functional Project Coordination & Stakeholder Management
- Data-Driven Problem Solving & Process Improvement
- Strategic Communication (Executive, Operations & Vendor)
- Vendor Management & Partnership Coordination
- Operational Excellence & Quality Assurance
- Risk Assessment & Issue Resolution
- Brand Standards Implementation & Compliance
- Technical Systems & Platform Proficiency
- Multi-Site Rollout & Change Management
- Program Tracking & Resource Allocation
Computer And Software Skills
- Microsoft Suite, Salesforce,Tableau, Lightspeed, OPERA, MARSHA, CI/TY, Cvent, Smartsheet
Timeline
Brand Project Manager
InterContinental Hotels Group (IHG) – HIEX, AMER
01.2025 - Current
Loyalty Performance Manager
InterContinental Hotels Group (IHG) – AMER Region
12.2023 - 01.2025
Sales Coordinator
Hyatt Place
06.2023 - 11.2023
Senior Sales Coordinator
Westin Hotel
02.2022 - 03.2023
Front Desk Ambassador
Renaissance Hotel
03.2021 - 02.2022
Executive Assistant
Best Operations
07.2019 - 07.2021
Senior Sales & Project Coordinator
2Live Production Company
06.2014 - 03.2019
Associate of Science - Business Administration
Southern New Hampshire University