Carly Scott
Lynchburg,VA
Summary
Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.
Overview
6
6
years of professional experience
Work History
Master Barber
Sharp Top Salon
Lynchburg, VA
10.2023 - Current
- Updated appointment calendar and set shift schedules.
- Met with customers to discuss style preferences and special requirements before treatment.
- Listened attentively to customer requests regarding desired haircuts or styles.
- Maximized profits and sustained operations through implementation of new sales strategies and marketing promotions.
- Followed safety procedures when working with sharp tools or chemicals.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Participated in promotional activities designed to increase business revenue.
- Managed cash register transactions accurately and efficiently.
- Greeted customers, provided consultation services and identified customer needs.
Technical Support Representative
Vida Fitness
Washington, DC
05.2018 - 12.2020
- Delivered technical support to customers regarding software installation configuration,and troubleshooting.
- Conducted remote diagnostics and troubleshooting to identify and resolve software and hardware issues.
- Documented support cases and solutions for future reference and training purposes.
- Collaborated with the product development team to communicate customer feedback and assist in the resolution of product issues.
- Assisted in the development of users guides and knowledge base articles to empower customers to troubleshoot common issues independently.
Customer Service Representative
Persons of Interest Salons and Barbershops
New York, NY
01.2018 - 08.2020
- Provided timely and effective customer support via phone,email,and live chat channels.
- Assisted customers with inquiries,technical issues,and product troubleshooting.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Collaborated with the technical support team to escalated and resolve complex issues.
- Actively participated in team meetings and training sessions to stay updated on product knowledge and customer service best practices.
Education
Associate of Science - Information Technology
Liberty University
Lynchburg, VA05-2026
High School Diploma -
Heritage High School
Lynchburg, VA06-2009
Skills
- Business Administration
- Team Collaboration
- Equipment Maintenance
- Opening and closing procedures
- Hardware Installation
- Debugging
- Application installations
- Information Security
- Inventory Control Systems
- Software configuration
- Virtualization Technologies
- Data Recovery
Timeline
Master Barber
Sharp Top Salon
10.2023 - Current
Technical Support Representative
Vida Fitness
05.2018 - 12.2020
Customer Service Representative
Persons of Interest Salons and Barbershops
01.2018 - 08.2020
Associate of Science - Information Technology
Liberty University
High School Diploma -
Heritage High School
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