Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Hi, I’m

Carly Shannon

Onancock

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

8
years of professional experience
1
Certification

Work History

Insight Enterprises

Client Operations Account Manager
03.2022 - Current

Job overview

  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Managed accounts to retain existing relationships and grow share of business.
  • Built relationships with customers and community to establish long-term business growth.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Collaborated with cross-functional teams to identify opportunities for process improvements and cost reductions.
  • Trained new employees on account management best practices, fostering a culture of continuous learning within the team.
  • Managed a team of professionals, providing guidance and support for their professional growth.
  • Maintained employee experience, morale and job satisfaction with positive reinforcement and on-the-job coaching.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Insight Enterprises

Client Operations Specialist Sr
08.2016 - 03.2022

Job overview

  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Tracked and analyzed reports to determine needed improvements.
  • Negotiated with distributors to find quality products and best prices.
  • Compiled training materials for new employees and tracked skill development.
  • Collected, arranged, and input information into database system.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.

Education

Brick Memorial High School
Brick NJ

High School Diploma
06.2005

Skills

  • Client Interactions
  • Problem Resolution
  • Daily Workflows
  • Workflow Processes
  • Customer Complaint Resolution
  • Client Correspondence
  • Data Integrity
  • Workflow Improvements
  • Customer Relationship Management

Accomplishments

Insight Awards and Programs that I've been recognized for:

2020 Client Operations MVP Award -Hardware - North East Region

Insight Values Award Winner- April 2021

Aspiring Leadership Program- July 2023

Client Operations Leadership Development Council - October 2023

2023 Client Operations MVP Award- Enterprise & Corporate


  • Help manage and coach my team of 5 Client Operations Specialists/COAM for the last 2 and a 1/2 years.
  • Train new employees on their Client Operations Duties/day to day tasks
  • Provided guidance and efficient ways to co-workers on how to handle inbox hygiene and properly prioritize
  • Ability to release price holds and escalate fresh desk tickets for other Teammates

Certification

Aspiring Leadership, Pre-work and Fieldwork - June 2023

Career Development - June 2023

Active Leadership and the Context for Leadership - May 2023

Planning Your Growth as a Leader - May 2023

Making the Most of an Organizational Change - May 2023

Team Lead Skills Series -Leadership Skills - May 2023

Expert Insights on Leadership Foundations - May 2023

Active Leadership and the Context for Leadership - May 2023

Developing a Growth Mindset - October 2022




Timeline

Client Operations Account Manager

Insight Enterprises
03.2022 - Current

Client Operations Specialist Sr

Insight Enterprises
08.2016 - 03.2022

Brick Memorial High School

High School Diploma

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Carly Shannon