Carly Shuey
Ankeny,IA
Summary
Results-driven professional with a strong commitment to industry expertise and service excellence. Successfully leads and directs the management team in achieving set goals and maintaining daily operations. Proven track record of ensuring the financial well-being of the business and establishing it as a profitable and sustainable entity. Skilled at promoting, marketing, and representing the company in local and regional areas, while maintaining unwavering integrity.
Overview
17
17
years of professional experience
Work History
Jewelry Business Director
Christopher's Fine Jewelry
West Des Moines, IA
06.2019 - Current
- Developed and implemented business strategies to increase sales and profits.
- Managed daily operations of the business, including budgeting, forecasting, staff management, recruitment and customer service.
- Identified areas of improvement in existing processes and implemented changes accordingly.
- Evaluated employee performance regularly and provided constructive feedback when necessary.
- Developed policies and procedures for efficient workflow within the organization.
- Collaborated with teams across departments on projects related to process optimization, product launches.
Store Manager
Helzberg Diamonds
West Des Moines, IA
05.2012 - 05.2019
- Developed strategies to maximize sales and profitability.
- Monitored inventory levels and placed orders to restock shelves.
- Recruited, trained and supervised new employees.
- Established customer service standards and monitored staff compliance.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Created weekly work schedules for store personnel.
- Trained and mentored associates to teach daily tasks and procedures.
- Monitored employee performance and identified performance gaps for corrective action.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Diamond Department Manager
Jared The Galleria Of Jewelery
Des Moines, IA
11.2011 - 04.2012
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Conducted regular performance reviews to monitor progress of individual employees.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Monitored daily sales figures to ensure employees made their individual and store numbers while leading by example.
Assistant Store Manager
Helzberg Diamonds
Des Moines, IA
05.2009 - 11.2011
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies to monitor store’s profitability.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Sales Representative
Des Moines Radio Group
Des Moines, IA
04.2008 - 05.2009
- Generated new sales leads through cold calling and networking activities.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Organized client visits, presentations, product demonstrations and trade shows.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Attended industry events such as conferences, seminars.
- Identified opportunities for cross-selling additional products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
Skills
- Team Collaboration
- Team Development
- Conflict Mediation
- Human Resources Management
- Partnership Development
- Identifying risks
- Training manuals and processes
- Schedule Management
- Long-term business planning
- Business plan assessment
- Driving continuous improvement
- Managing multiple priorities
- Sales management
- Team recruiting
Timeline
Jewelry Business Director
Christopher's Fine Jewelry
06.2019 - Current
Store Manager
Helzberg Diamonds
05.2012 - 05.2019
Diamond Department Manager
Jared The Galleria Of Jewelery
11.2011 - 04.2012
Assistant Store Manager
Helzberg Diamonds
05.2009 - 11.2011
Sales Representative
Des Moines Radio Group
04.2008 - 05.2009
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