Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Carly Smith

Beaverton,OR

Summary

I'm a student with a heart for hospitality, bringing vibrant energy and exceptional customer service skills! With a solid background in the hospitality industry, I quickly advanced from Hostess to Head Hostess within my first year, showcasing my dedication and ability to thrive in fast-paced environments. Over my two-year tenure, I honed my skills in guest relations, team coordination, and problem-solving, ensuring top-notch experiences for all guests. Relocated and ready to infuse my passion for hospitality, I am excited to create memorable stays and elevate the guest experience with every interaction.

Overview

7
7
years of professional experience

Work History

Head Hostess

BJ's Restaurant & Brewhouse
12.2022 - 05.2024
  • Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
  • Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Regularly reviewed and updated menu knowledge, enabling prompt and accurate responses to guest inquiries.
  • Actively monitored dining room capacity to maximize seating opportunities while adhering to occupancy limits.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.

Hostess

Casa Sol Y Mar, Del Mar Highlands Town Center
08.2019 - 09.2019
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Used cash registers and credit card machines to cash out customers.

Cashier

Juicy's Burgers
06.2017 - 07.2017
  • Welcomed customers and helped determine their needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Education

Associate of Arts - Public Relations, Advertising, And Applied Communication

Portland Community College
Portland, OR

High School Diploma -

Torrey Pines High School
Encinitas, CA
06.2020

Skills

    Reliable and Loyal

    Active Listening and Communication

    Hospitality service expertise

    Reservation coordination

    Phone Etiquette

    Effective Multitasking

Timeline

Head Hostess

BJ's Restaurant & Brewhouse
12.2022 - 05.2024

Hostess

Casa Sol Y Mar, Del Mar Highlands Town Center
08.2019 - 09.2019

Cashier

Juicy's Burgers
06.2017 - 07.2017

Associate of Arts - Public Relations, Advertising, And Applied Communication

Portland Community College

High School Diploma -

Torrey Pines High School

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