Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Carly Smith

Carly Smith

Waurika

Summary

Dynamic Store Manager at Waurika Quickmart with proven expertise in inventory management and team leadership. Successfully enhanced customer satisfaction through effective communication and quality assurance initiatives. Recognized for training staff and implementing cost-saving measures, driving operational efficiency and fostering a positive work environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Store Manager

Waurika Quickmart
Waurika
12.2020 - Current
  • Communicated with vendors to ensure we have the proper product and to receive credits.
  • Prepared monthly bills for house-charging customers.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Performed regular price checks to ensure competitive pricing.
  • Established customer service standards and monitored staff compliance.
  • Recruited, trained and supervised new employees.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Developed relationships with suppliers to negotiate better prices.
  • Updated POS system with new products and promotional offers.
  • Monitored inventory levels and placed orders to restock shelves.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Resolved customer complaints in a timely manner.

Warehouse Receiving Checker, Order Filler, Stocker

Family Dollar Distribution Center
Duncan
07.2021 - 08.2024
  • Operated scanning equipment in accordance with established processes and procedures.
  • Checked incoming goods against purchase orders to ensure quality assurance.
  • Organized shipments according to size, weight, destination, delivery method, and urgency of order.
  • Resolved billing issues with the missing or over-delivery of products.
  • Used computer operating systems to get information on products, packaging quantity, and price per unit.
  • Verified accuracy of order picking by comparing items picked to customer invoices.
  • Communications with the ICC department to make changes to case pack changes to avoid money loss.
  • Drive equipment such as dock stockers, center rides, and tuggers.
  • Trailer checks for safety and cleanliness.
  • Input products by using codes to direct items to their specific locations, such as chemicals and food.
  • Physical labor, including lifting, pulling, and pushing some items over 50 lbs.
  • Warehouse safety procedures and codes in emergency situations.
  • Technology programs, including Excel, were taught in the goal program to update the data of the warehouse.

Education

High School Diploma -

Comanche Highschool
Comanche, OK
05-2021

Some College (No Degree) - Elementary Education

Cameron University
Lawton, OK

Skills

  • Inventory management
  • Customer service
  • Public speaking
  • Cash handling
  • Team leadership
  • Staff management
  • Work Planning and Prioritization
  • Great communication skills
  • Multi-tasking
  • technology use/ computers/ POS systems
  • Quality assurance
  • Product knowledge

Certification

  • Graduate of Family Dollar Distribution Center Goal Program to train future managers.
  • Family Dollar Distribution Center Training Coach for all areas including receiving, stocking, and order filling.

References

  • Carrie Heldenbrand - # 580-656-1927
  • Bruce Goodfellow - # 405-574-6539
  • Jennifer Young- email - jyoun348@familydollar.com
  • Amber Smith - # 580-560-1326

Timeline

Warehouse Receiving Checker, Order Filler, Stocker

Family Dollar Distribution Center
07.2021 - 08.2024

Store Manager

Waurika Quickmart
12.2020 - Current

High School Diploma -

Comanche Highschool

Some College (No Degree) - Elementary Education

Cameron University

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Carly Smith