Carly Smith
Kalamazoo
Summary
Experienced in customer service and leadership roles with a knack for multitasking in fast-paced environments. Background in collections and banking has honed typing, computer, phone, and communication skills. Strong organization, time management, outgoing personality, team player attitude, and determination to excel in all job duties. Skilled at building relationships within the company and with clients. Eager to expand knowledge and experience with your team of professionals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Regional Manager
Kellogg Community Credit Union
03.2018 - Current
- Started as Part Time Teller ,Lead Teller, Member Service Rep, Assistant Branch Manager, Branch Manager, Regional Manager
- Led cross-functional teams to achieve strategic business objectives.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Developed strong client relationships, ensuring high customer satisfaction and loyalty.
- Reviewed employee job performance and contribution during performance appraisal.
- Approved, rejected and coordinated approval and rejection of lines of credit and commercial, real estate and personal loans.
- Accepted, collected, and reviewed required documents to initiate loan process.
- Established retail and commercial business through expansion, retention, and development strategies.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Conducted regular performance reviews to assess team effectiveness and implement improvements.
Customer Support Associate
PNC Bank
12.2016 - 10.2017
- I made outbound calls and took incoming calls for PNC collections on credit cards, auto and equity loans and personal loan.
- I collected on them and helped them set up payment to pay off what they owed.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
Education
High School -
Schoolcraft High School
Schoolcraft, MI05.2015
Skills
- Customer Service
- Teller Experience
- Team Player
- All excel products
- Strong Communication
- Problem Solver
- Responsible
- Strong listener
- Determined
- Coaching and Mentoring
- Banking Products and Services
- Cross-Selling and Upselling
- Team Supervision
- Strategic planning
- Staff management
Certification
- CNP - Certified Notary Public
Timeline
Regional Manager
Kellogg Community Credit Union
03.2018 - Current
Customer Support Associate
PNC Bank
12.2016 - 10.2017
High School -
Schoolcraft High School
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