Carly Spotts
Missoula,MT
Summary
Professional hospitality specialist prepared for this role with strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments. Skilled in communication, problem-solving, and maintaining welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction.
Overview
5
5
years of professional experience
Work History
Pet Host
City Bark Premier Dog Daycare and Boarding Resorts
05.2023 - 06.2025
- Communicated professionally with pet owners via phone, email, and text.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Followed pet care instructions with dietary needs and medication regimens.
- Updated any vaccine records for both dogs and cats.
- Scheduled all appointments for boarding, daycare and evaluations.
- Checked in any animals boarding and what they would need during their stay.
- Administered medications according to parent instructions, ensuring optimal pet health outcomes.
- Developed positive relationships with clients through clear communication and demonstrating genuine care for their pets.
Line Cook
Bridge Pizza
05.2024 - 04.2025
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
Front Desk
Urban Air Trampoline and Adventure Park
09.2020 - 09.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained an organized and clean front desk area to create a professional and welcoming environment for visitors and employees.
- Confirmed appointments, communicated with clients and updated client records.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered a multi-phone system and transferred callers to appropriate department or staff member.
Education
Grandview High School
Aurora, COBachelor of Arts - Communications
University of Montana
Missoula, MT05-2026
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Exceptional communication
- Detail-oriented
- Strong interpersonal skills
Timeline
Line Cook
Bridge Pizza
05.2024 - 04.2025
Pet Host
City Bark Premier Dog Daycare and Boarding Resorts
05.2023 - 06.2025
Front Desk
Urban Air Trampoline and Adventure Park
09.2020 - 09.2021
Grandview High School
Bachelor of Arts - Communications
University of Montana
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