Carly Tharp
9209 W Meadow Knoll CT
Summary
Hospitality professional ready to excel in front desk operations. Expertise in managing guest interactions and ensuring welcoming environment. Known for strong teamwork and adaptability, ensuring seamless operations and guest satisfaction. Recognized for excellent communication skills and friendly, approachable demeanor.
Overview
13
13
years of professional experience
Work History
Hotel Front Desk Clerk
Candlewood Suites Hotel
04.2025 - Current
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Updated guest records with pertinent information to provide personalized service during their stay.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Monitored security cameras to maintain safety and security of guests and hotel.
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Facilitated smooth communication between various hotel departments by relaying relevant information in a timely manner.
- Managed lost and found items to assist guests with retrieving belongings.
- Resolved service-related problems and documented actions in system.
- Developed strong working relationships with colleagues, fostering teamwork and seamless service delivery across all departments.
- Ensured accurate inventory management of hotel supplies, reducing waste and optimizing resource allocation.
- Continuously updated knowledge of local attractions and events, providing informed recommendations to guests seeking leisure activities.
- Supported event planning efforts by coordinating room bookings and accommodations for large groups.
- Trained staff to provide excellent customer service, apply best practices and comply with procedures.
- Monitored occupancy rates closely to maximize revenue potential while adhering to hotel policies regarding overbooking.
- Promoted company loyalty programs effectively at the front desk area leading to an increase in membership enrollments and repeat business.
Night Auditor
Comfort Inn & Suites
11.2023 - 04.2025
- Processed guest check-ins and check-outs efficiently to enhance overall customer experience.
- Managed billing inquiries and resolved discrepancies to ensure accurate guest accounts.
- Conducted nightly inventory assessments to maintain stock levels and support operational needs.
- Provided attentive customer service assistance to guests during overnight shifts.
- Executed nightly reports on occupancy rates and revenue to inform management decisions.
- Ensured compliance with safety protocols, addressing emergency situations with professionalism.
- Maintained accurate data entry for guest information and financial transactions.
- Collaborated with team members to ensure smooth shift transitions and handovers.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Streamlined reservations process for improved accuracy and guest experience.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
Front Desk Agent
Hampton Inn By Hilton
03.2022 - 11.2023
- Assisted guests with check-in and check-out processes, ensuring a smooth transition during their stay.
- Coordinated room bookings and cancellations, maintaining accurate and up-to-date reservation records.
- Provided information on local attractions, dining options, and hotel amenities to enhance guest experience.
- Managed guest inquiries and complaints, delivering prompt resolutions to enhance satisfaction.
- Collaborated with housekeeping and maintenance teams to ensure rooms met quality standards.
- Executed billing and payment processing, ensuring accuracy in guest accounts and transactions.
- Maintained cleanliness and organization of the front desk area, creating a welcoming environment.
- Trained new front desk staff on procedures and customer service best practices.
- Utilized hotel management software to track reservations and guest preferences efficiently.
- Scheduled and confirmed appointments for guests regarding services and amenities.
- Handled special requests from guests, ensuring personalized service and attention to detail.
- Responded promptly to emergency situations, following established protocols to ensure guest safety.
- Communicated effectively with various departments to facilitate seamless service delivery.
- Collected room deposits, fees, and payments.
- Facilitated group bookings and coordinated with event planners for meetings and conferences.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Dental Front Office Receptionist
Heartland Dental
01.2021 - 03.2022
- Managed patient scheduling to optimize appointment availability and reduce wait times.
- Processed billing and payment transactions accurately, ensuring timely revenue collection.
- Coordinated communication between patients and dental team to enhance treatment understanding.
- Maintained organized record-keeping systems for patient files and insurance documentation.
- Responded to patient inquiries professionally, providing clear information on services and policies.
- Developed a streamlined check-in process, improving patient flow during peak hours.
- Assisted with insurance verification to confirm coverage and expedite treatment approvals.
- Trained new front office staff on administrative procedures and patient service protocols.
- Implemented follow-up procedures for outstanding patient balances to improve financial outcomes.
- Facilitated appointment reminder systems, reducing no-show rates and enhancing patient attendance.
- Scheduled consultations and follow-up visits efficiently, maximizing dentist productivity.
- Created a welcoming atmosphere by ensuring waiting areas were clean and comfortable.
- Utilized dental software systems for accurate appointment management and record updates.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
Data Entry
Infosyncservices
09.2019 - 01.2021
- Executed data input management tasks to ensure accuracy and consistency in databases.
- Maintained database integrity by conducting regular quality assurance checks.
- Performed document verification to confirm data accuracy and completeness.
- Facilitated reporting and analysis by compiling and organizing data efficiently.
- Optimized workflows by identifying and implementing improvements in data entry processes.
- Collaborated with teams to streamline data management and enhance communication.
- Assisted in developing data entry guidelines to standardize procedures.
- Utilized spreadsheet software for efficient data organization and reporting.
- Maintained accurate records of data sources and changes for audit purposes.
- Enhanced data retrieval processes, improving access to critical information.
- Supported administrative staff with scheduling appointments, data entry, and document preparation.
Vet Technician Assistant
Companion Animal Hospital
08.2017 - 09.2019
- Maintained inventory of medical supplies, ensuring availability for daily operations and preventing shortages.
- Provided compassionate care to animals, ensuring a positive experience during their visits to the clinic.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Streamlined record-keeping processes, updating patient files accurately and efficiently after each visit.
- Collaborated with fellow team members to provide comprehensive care for animals, resulting in improved patient outcomes.
- Enhanced patient care by assisting with medical procedures, including administering medications and vaccinations.
- Participated in community outreach events promoting responsible pet ownership practices which contributed to overall animal welfare within the local community.
- Collaborated with veterinary staff in emergency situations, providing critical support during life-saving interventions.
- Assisted with surgical procedures, ensuring a safe environment for both patients and staff members.
- Delivered consistent, high-quality care to patients by following established best practices and standard operating procedures.
- Managed appointment scheduling effectively, optimizing time management for both staff members and clients while minimizing wait times.
- Promoted client satisfaction by addressing concerns promptly and educating pet owners on animal health issues.
- Supported veterinarians in conducting diagnostic tests, resulting in accurate diagnoses and effective treatment plans.
- Facilitated communication between veterinarians and pet owners regarding treatment plans, ensuring clear understanding of expectations for optimal results.
- Maintained inventory levels of medical supplies, reducing stock shortages and ensuring timely delivery of necessary items for patient care.
- Regularly sanitized equipment and work areas following established protocols to maintain a clean clinic environment.
- Contributed to the well-being of animals by monitoring their conditions during recovery from surgeries and treatments.
- Increased client retention through exceptional customer service skills, fostering trust between pet owners and our veterinary practice.
Server/Bartender
Aj's Sports Bar & Grill
02.2017 - 06.2018
- Executed efficient order processing to ensure timely delivery of food and beverages to customers.
- Maintained cleanliness and organization of the bar and dining areas to enhance customer experience.
- Developed expertise in drink recipes and menu items to provide informed recommendations to guests.
- Engaged with customers to create a welcoming atmosphere and foster repeat visits.
- Streamlined payment processing by efficiently handling cash and credit transactions at the bar.
- Adapted to high-pressure situations by managing multiple tasks while maintaining service quality.
- Resolved customer complaints effectively to maintain satisfaction and encourage repeat business.
- Implemented health and safety compliance measures to ensure a safe dining environment for guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in organizing promotional events to attract new customers and increase bar visibility.
- Provided detailed sales reporting to management for analysis and strategic decision-making.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Vet Technician Assistant
Banfield Animal Hospital
09.2012 - 08.2017
- Assisted veterinarians during examinations by restraining animals to ensure safety and comfort.
- Monitored vital signs of patients pre- and post-surgery, providing critical information to the veterinary team.
- Prepared surgical instruments and equipment, ensuring optimal cleanliness and organization for procedures.
- Educated pet owners on post-care instructions, enhancing compliance and animal recovery.
- Administered medications as directed, ensuring accurate dosages and timely delivery to patients.
- Supported laboratory technicians in processing samples, contributing to timely and accurate diagnostic results.
- Conducted initial assessments of animals, documenting health histories and reporting findings to veterinarians.
- Collaborated with team members to improve workflow efficiency, enhancing overall clinic operations.
- Participated in training new staff, sharing knowledge of procedures and best practices in animal care.
- Provided emotional support to pet owners during difficult situations, fostering trust and compassion.
- Assisted in the management of medical records, ensuring all entries were complete and accurate.
- Performed cleaning duties in treatment and examination areas, promoting a hygienic environment for patients.
- Facilitated communication between clients and veterinarians, ensuring clarity regarding treatment plans and costs.
- Reported concerns about animal behavior or health to veterinarians, contributing to proactive care strategies.
- Improved clinic efficiency by maintaining clean and organized workspaces for the veterinary team.
- Performed laboratory tasks, such as blood draws and sample analysis, contributing to accurate diagnostics for patients.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
Associate of Science - Animal Science
Penn Foster Career School
Scranton, PA04-2014
CNA
Wichita Area Technical College
Wichita, KS07-2010
High School Diploma -
Maize High School
Maize, KS05-2009
Skills
- Customer service
- Payment handling
- Welcoming guests
- Greeting guests
- Patient monitoring
- Surgical assistance
- Team communication
- Physical examinations
- Reception duties
- Diagnostic imaging
- Animal behavior analysis
- Veterinary medicine
- Anesthesia administration
- Laboratory procedures
- Wound management
- Preventive care
- Euthanasia procedures
- Vaccine administration
- Appointment scheduling
- Post operative care
- Emergency care
- Controlled substance management
- Parasite control
- IV medication administration
- Client education
- Active listening
- Data entry
- Problem resolution
- Customer relations
- Relationship building
- Critical thinking
- Customer service focus
- Employee training
- Guest service
- Team motivation
Timeline
Hotel Front Desk Clerk
Candlewood Suites Hotel
04.2025 - Current
Night Auditor
Comfort Inn & Suites
11.2023 - 04.2025
Front Desk Agent
Hampton Inn By Hilton
03.2022 - 11.2023
Dental Front Office Receptionist
Heartland Dental
01.2021 - 03.2022
Data Entry
Infosyncservices
09.2019 - 01.2021
Vet Technician Assistant
Companion Animal Hospital
08.2017 - 09.2019
Server/Bartender
Aj's Sports Bar & Grill
02.2017 - 06.2018
Vet Technician Assistant
Banfield Animal Hospital
09.2012 - 08.2017
Associate of Science - Animal Science
Penn Foster Career School
CNA
Wichita Area Technical College
High School Diploma -
Maize High School