Summary
Overview
Work History
Education
Skills
Projectsextracurricular
Leadership Experience
Timeline
Generic

Carly Thorn

Monroe,MI

Summary

Knowledgeable operations manager with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.

Overview

10
10
years of professional experience

Work History

Operations Manager

Meijer Warehouse
03.2017 - 10.2024
  • Leading a team of 5 operation supervisors, I empowered them to take ownership of responsibilities leading to increased accountability and improved performance.
  • Developed supervisory techniques allowing my team to keep all employees compliant with company policies and procedures.
  • Created flawless accountability system and work production techniques leading to a 17% performance increase in FY23.
  • Created inventory and accountability system for operational supplies, actualizing to a savings of $46,000 in the first year, with a continued savings of $138,000/year.
  • Developed, assembled, and led DEI committee through 17 events and campaigns for distribution site, leading to a direct impact to employee engagement and community outreach.
  • Handled staff training initiatives within talent development sector aimed at upskilling the leadership team to meet dynamic industry demands.
  • Using my excellent written and verbal communication I created, developed, and launched team member engagement program for a distribution complex of 700 employees in FY24 leading to increased culture scores.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.

Operations Supervisor

Meijer Warehouse
03.2015 - 03.2017
  • Improved productivity metric for fresh meat department through accountability methods resulting in a savings of $20,000/year.
  • Introduced and created a reward program for team members resulting in increased performance and morale.
  • Led site wide training for new safety program leading to reduced incidents and claims.
  • Created and implemented master sanitation schedule for the site breakroom facilities.
  • Improved dock functionality and performance through standardization processes, resulting in bottom line savings.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper leadership to provide regular updates on operational progress and challenges faced by the team.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.

Education

Bachelor of Science - Business Administration, Global Supply Chain

Wayne State University
Detroit, MI
05.2015

Skills

  • Cross-functional communication
  • Supply chain distribution
  • Policies and procedures implementation
  • Performance monitoring
  • Continuous Improvement
  • Reporting & Data Analytics
  • Employee relations and conflict resolution
  • Management
  • Time management
  • High-pressure environments
  • Managing unionized workforces

Projectsextracurricular

  • Diversity, Equity and Inclusion subject matter expert (2022-2024) -Launched and developed DEI committee at facility leading to the largest number of activities or events coordinated by one location in the span of a year.
  • Board Member for YoPro, team member resource group, with the position of supply chain field activation.
  • Panelist during the 'Road to MoMentum' event in June of FY24 serving as a mentor for future supply chain leaders.

Leadership Experience

2015-2024, Over 7 years’ experience managing through the grievance process, including all steps of the grievance process, Developed strong relationship with leave management partners to enact change to HR reporting of FMLA incidents for team members without coverage. Identified key issues within the HR attendance reporting system, that led to a multi-site impact and assessment to accurately report attendance.  Highly skilled at investigative reporting, handling sensitive information and conflict management.

Timeline

Operations Manager

Meijer Warehouse
03.2017 - 10.2024

Operations Supervisor

Meijer Warehouse
03.2015 - 03.2017

Bachelor of Science - Business Administration, Global Supply Chain

Wayne State University

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Carly Thorn