Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Carly Trigg

Livingston,TX

Summary

Dedicated Customer Service professional, passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience

Work History

Customer Service Specialist

Petco
02.2018 - 09.2022
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Reduced response time for customer inquiries by streamlining communication processes.
  • Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Ensured timely follow-up on pending cases, reducing the number of unresolved issues significantly over time.

Education

Associate of Applied Business - Business Administration

Southern New Hampshire University
Hooksett, NH
05.2028

Skills

  • Account Management
  • Customer Order Management
  • Customer Retention
  • Complaint Resolution
  • Telephone Etiquette
  • Adaptability

Accomplishments

  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Achieved $9600 in donations for 'Petco Love' through effectively educating customers about the non-profit organization.

Timeline

Customer Service Specialist

Petco
02.2018 - 09.2022

Associate of Applied Business - Business Administration

Southern New Hampshire University

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Carly Trigg