Carly Tufano
Grand Rapids,MI
Summary
Dynamic and strategic Human Resources Leader (SHRM-CP certified) with a proven track record of building, scaling, and optimizing HR functions in high-growth environments. Passionate about fostering inclusive cultures, developing top-tier talent, and driving organizational success through people-first strategies. Adept at HR business partnering, leadership development, DEI initiatives, and employee engagement. Change Agent & Culture Builder: Experienced in mergers & acquisitions, HR transformations, and employee relations, ensuring seamless organizational alignment. Strategic Business Partner: Trusted advisor to executive teams, aligning HR strategies with business objectives to enhance workforce performance and engagement. People Development Advocate: Proven ability to design and implement scalable programs for performance management, talent development, and succession planning.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Human Resources Director
The Harris Poll
08.2024 - Current
- Led HR strategy across eight business units, serving as a strategic HR Business Partner to senior leadership, resulting in a 20% increase in employee productivity and 15% improvement in employee satisfaction scores over two years
- Successfully managed two major company acquisitions, supporting a headcount growth that doubled the employee population from 2,000 to 4,000, ensuring 95% employee retention post-acquisition and seamless integration of talent, processes, and company culture
- Designed and launched quarterly management training programs, increasing leadership effectiveness by 30% and improving team performance metrics by 25%, as measured by employee feedback and productivity KPIs
- Spearheaded a company-wide rewards & recognition program, enhancing employee engagement and retention, resulting in a 40% increase in employee recognition participation and 20% reduction in voluntary turnover
- Built the business case for a new performance management system, successfully implementing a feedback-forward culture with structured reviews, leading to a 50% increase in performance review completion rates and 30% more actionable feedback provided
- Created and led the DEI committee, aligning diversity, equity, and inclusion initiatives with business objectives, achieving a 25% increase in workforce diversity and a 15% improvement in inclusivity scores in employee engagement surveys
- Partnered with legal teams to resolve complex employee relations cases, ensuring compliance and risk mitigation, achieving a 100% success rate in legal compliance audits and reducing employee relations case resolution time by 35%
Senior Human Resources Manager /HR Business Partner
The Harris Poll
08.2022 - 08.2024
- Modernized benefits administration by benchmarking plans against industry standards, resulting in a 35% increase in employee satisfaction and 25% improvement in talent retention within the first year
- Revamped leave administration policies to ensure multi-state compliance while enhancing employee experience, reducing administrative errors by 30% and decreasing leave-related inquiries by 25%
- Developed career progression frameworks, establishing clear paths for growth and succession planning across departments, leading to a 35% increase in internal promotions and a 15% boost in employee engagement scores
Senior Human Resources Business Partner
Zumper
06.2020 - 08.2022
- Strategic HR Business Partner for Product, Design, and Engineering teams, advising senior leadership on talent strategy, workforce planning, and organizational development, contributing to a 25% improvement in team productivity and 20% reduction in turnover
- Designed and facilitated monthly leadership training, driving a 20% increase in direct report satisfaction scores and significantly enhancing managerial effectiveness, leading to 30% higher team engagement
- Implemented career leveling frameworks for the Engineering team, resulting in a 15% boost in retention and 40% improvement in internal mobility, empowering employees with clear career progression paths
- Owned and executed biannual employee engagement surveys, transforming insights into actionable company-wide culture and engagement strategies, leading to a 25% increase in overall employee satisfaction
- Redesigned onboarding processes, streamlining new hire integration and increasing first-year retention rates by 35%, while reducing time-to-productivity by 30%
Senior Human Resources Generalist
Zumper
07.2019 - 06.2020
- Promoted to Senior HR Generalist overseeing all U.S
- & Canadian employees, driving compliance, talent strategy, and workforce engagement, leading to a 40% improvement in employee satisfaction and a 28% increase in HR operational efficiency
- Ensured compliance for 1099 & W2 workforce, mitigating legal risks by 35% and enhancing HR operational efficiency through streamlined processes, resulting in 25% faster onboarding and payroll accuracy
- Developed and launched formal DEI initiatives and employee relations frameworks, fostering an inclusive and equitable work environment, contributing to a 15% increase in workforce diversity and a 10% reduction in employee relations cases
Human Resources Generalist – Midwest & East Regions
Zumper
02.2018 - 07.2019
- Launched Zumper’s Chicago & NYC offices, leading talent acquisition, HR operations, and culture-building efforts, achieving 95% staffing within four months and establishing a high-performance work culture that boosted employee engagement by 40%
- Collaborated with Product & Engineering teams to optimize client database management, reducing administrative tasks by 25% and increasing team productivity by 30% through streamlined workflows and enhanced system integrations
- Designed and executed team-building initiatives, significantly enhancing workplace culture and employee morale, resulting in a 35% improvement in team collaboration and 20% increase in employee retention
HR Operations Manager
Knit Health
04.2017 - 02.2018
- Optimized HR Processes by implementing a digital HR system, eliminating 12% of paperwork and increasing operational efficiency by 18%, enabling faster decision-making and improved data accuracy
- Ensured 100% Compliance with labor laws and company policies through comprehensive audits and targeted training programs, reducing compliance-related risks by 35%
- Enhanced Recruitment & Onboarding, decreasing time-to-fill by 30 days and boosting new hire retention by 25% through streamlined hiring workflows and engaging onboarding experiences
- Boosted Employee Engagement by launching strategic initiatives, increasing engagement scores by 20% and reducing voluntary turnover by 15%
- Cut Costs & Increased Efficiency by negotiating benefits and payroll improvements, saving 15% in operational costs and optimizing HR budget allocation for strategic initiatives
Human Resources Specialist
Stitch Fix
08.2014 - 03.2017
- Facilitated Employee Relations, assisting in conflict resolution, conducting thorough investigations, and enforcing policies effectively, resulting in a 12% increase in workplace satisfaction and a more positive organizational culture
- Managed Benefits & Payroll Coordination for 800 employees, ensuring 100% accuracy in payroll processing and seamless benefits administration, contributing to enhanced employee trust and satisfaction
- Led Training & Development Programs, organizing comprehensive onboarding and continuous professional development initiatives, leading to a 15% rise in employee participation and improved skill development
Education
Bachelor of Arts - Arts & Humanities
Michigan State University
Skills
- UKG
- Bamboo
- ADP
- Rippling
- Sequoia
- Globalization Partners
- Lattice
- 15five
- Culture Amp
- FMLA
- ADA
- EEO
- Multi-State Employment Laws
- Microsoft Office
- Teams
- Google Suite
- Slack
- Zendesk
- Mentoring and coaching
- Coaching leadership
- HR policies implementation
- Performance evaluation expertise
- HRIS systems
- EEO reporting
Certification
SHRM-Certified Professional (SHRM-CP)
Technical Skills
UKG, Bamboo, ADP, Rippling, Sequoia, Globalization Partners, Lattice, 15five, Culture Amp, FMLA, ADA, EEO, Multi-State Employment Laws, Microsoft Office, Teams, Google Suite, Slack, Zendesk
Timeline
Human Resources Director
The Harris Poll
08.2024 - Current
Senior Human Resources Manager /HR Business Partner
The Harris Poll
08.2022 - 08.2024
Senior Human Resources Business Partner
Zumper
06.2020 - 08.2022
Senior Human Resources Generalist
Zumper
07.2019 - 06.2020
Human Resources Generalist – Midwest & East Regions
Zumper
02.2018 - 07.2019
HR Operations Manager
Knit Health
04.2017 - 02.2018
Human Resources Specialist
Stitch Fix
08.2014 - 03.2017
SHRM-Certified Professional (SHRM-CP)
Bachelor of Arts - Arts & Humanities
Michigan State University
Similar Profiles
Xander JeffersonXander Jefferson
Director, Data Visualization & Product Manager for QuestAI at The Harris PollDirector, Data Visualization & Product Manager for QuestAI at The Harris Poll
Jackson BealsJackson Beals
Research Assistant at Capstone PollResearch Assistant at Capstone Poll
Christian GuerrierChristian Guerrier
Volunteer at Poll Worker VolunteerVolunteer at Poll Worker Volunteer