Carly Uhlhorn
Wonder Lake,IL
Summary
Knowledgeable Computer Repair Technician with 10 years of experience working with Apple computers and iDevices. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Highly-motivated with desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills. Talented at handling multiple work orders with efficiency and focus on quality. Excellent work ethic and continuous drive to acquire new service and repair skills.
Overview
12
12
years of professional experience
Work History
Production Associate III
Other World Computing
Woodstock, IL
02.2015 - Current
- Troubleshooted and repaired hardware components, such as motherboards, hard drives, RAM, CPUs, and video cards.
- Installed operating systems and applications software on customer computers.
- Assessed computer performance issues to identify root cause of problems.
- Provided technical support for customers with both hardware and software related questions.
- Built custom desktop systems according to customer specifications.
- Replaced defective parts on customers' computers in a timely manner.
- Managed inventory of spare parts used in computer repairs.
- Utilized diagnostic tools to detect errors in hardware configuration.
- Repaired laptops by replacing broken screens or other malfunctioning parts.
- Collaborated with other technicians to complete complex repairs quickly.
- Recycled old equipment following proper safety guidelines.
- Created detailed reports documenting all repair activities performed.
- Updated or installed software for customers to ensure computer efficiency.
- Checked in computers and performed diagnostics for repair.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
- Removed malfunctioning components and replaced with new or refurbished parts.
- Assessed and identified issues and quickly resolved to restore functionality.
- Kept supplies and tools organized, clean and at optimal levels to achieve service demands.
- Installed new systems and components according to service orders and manufacturer instructions.
- Offered repair or service options to help customers make decisions.
- Inspected damaged, worn and faulty parts and performed appropriate adjustments and replacements.
Break Operator
Fabrik Molded Plastics
McHenry, Illinois
03.2012 - 08.2014
- Monitored the performance of machines, identified and resolved any operational problems.
- Provided training to new employees on proper operation of machinery.
- Resolved conflicts between workers or between machines and personnel in a timely manner.
- Determined staffing needs based on workload requirements.
- Developed work schedules for machine operators ensuring adequate coverage during peak times.
- Adhered to established quality assurance protocols when inspecting finished products.
- Monitored and observed production line to watch for pile-ups and jams.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Assigned tasks to employees and monitored productivity, performance and task completion.
Education
High School Diploma -
McHenry High School West Campus
McHenry, IL06-2011
Skills
- Hardware and software installation
- Hardware troubleshooting
- Software Installation
- Operating system installation
- Diagnostics
- Hardware Installation
- Hardware testing
- Hardware Repair
- Technical Analysis
- Technical Troubleshooting
- Data Entry
- Attention to Detail
- Documentation skills
- Time Management
- Reporting and documentation
- Critical Thinking
- Advanced troubleshooting
- Software Upgrades
- Decision-Making
- Laptop Servicing
- Quality Control
- Workplace Safety
- Safety Compliance
- Equipment Inspection
- Machinery Operation
- Automated Assembly
- Equipment monitoring
- Machinery Operations
- Heavy Lifting
- QC
- Mechanical Aptitude
- Production Monitoring
- Computer Skills
- Modifications and adjustments
- Assembly procedures
- Power and hand tools
- Assembly and production
- Machining and production standards
- Problem-Solving
- Production Scheduling
- Machine Operation
- Employee Training
- Workflow Optimization
- Quality Assurance
- Basic Math
Languages
English
Professional
Timeline
Production Associate III
Other World Computing
02.2015 - Current
Break Operator
Fabrik Molded Plastics
03.2012 - 08.2014
High School Diploma -
McHenry High School West Campus
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