Carly Van Hoven
Montague,MI
Summary
Expert in Maestro PMS Hospitality Software. Knowledge and a customized service approach to foster client relationships and secure loyalty. Excelled in high-pressure situations, innovatively raising business capture through visual marketing. Skilled in event planning and coordination, demonstrating exceptional attention to detail and client service.
Overview
10
10
years of professional experience
Work History
Group Sales Coordinator - Promoted
Double JJ Resort
03.2023 - Current
- Proactively seeking networking opportunities through creative outlets to establish new client base
- Fosters and maintains genuine existing relationships with current client base
- Innovatively created a new proposal project to raise the bar on capturing business through visual marketing presentation
- Effective time management skills for quick turnaround and follow up to ensure highest level service and closing
Reservations Specialist
Double JJ Resort
12.2021 - 03.2023
- Acts as a liaison between sales department & front office operations in executing group arrivals of 10-160 guests seamlessly
- Assisted guests with room reservations, room questions, event information, waterpark accommodations, facility directions, questions about property amenities.
- Educated guests on property offerings, ensuring they felt a high quality of care and attention to detail before arrival. I did my best to make their trip plans exciting by suggesting relevant local attractions and special resort activities while preparing trip details.
- Secure and process advanced deposits and make necessary follow-up calls.
- Completed night audit duties and closing paperwork.
- Created shift checklists and training guides for the department.
Assistant Property Manager
Senior Housing Association Of White Lake
12.2020 - 11.2021
- Assisted the property manager in maintaining protocols and requirements for over 70 resident apartments and seniors living independently.
- Handled incoming applicant files, annual resident recertification packets, and rental adjustment notifications.
- Office tasks included managing incoming phone calls, scheduling appointments, delegating maintenance tasks, sorting incoming and outgoing mail, packages and faxes. Handled monthly rental deposit preparations, invoices and verified coding.
- Worked with management and service coordinator to handle resident complaints and concerns.
- Planned and hosted resident social events, including a pantry round-up collection for residents, an ice cream social, and memory puzzle packets for staying mentally active during covid lockdowns.
Ecommerce Liason / UI and UX Designer
Etooldevelopers
11.2014 - 03.2016
- eTool Developers worked with automotive clients to create eCommerce websites optimized sales generation.
- Handled office duties, updated parts databases, and organized project scheduling goals.
- Assisted clients in working with the correct developer for their requests.
- Worked with photoshop and design tools.
- Managed and created targeted email campaigns for clients.
- Leveraged knowledge of color theory, typography, and layout principles for polished designs that exceeded client expectations.
- Enhanced user satisfaction by creating intuitive and visually appealing UI designs.
- Incorporated feedback from stakeholders into design revisions while maintaining creative vision and project timelines.
- Streamlined UX flow for improved usability and increased user engagement.
Education
Graphic Design
Grand Rapids Community College
Grand Rapids, MI 2012
Skills
- Event planning and coordination
- POS systems- Maestro
- CRM Software
- Strong knowledge of all Microsoft programs, (Excel, Publisher, Outlook, Power Point)
- Attention to detail
- Customized service approach
- Strong experience working under high pressure situations
- Knowledge of meeting room set ups, requirements etc
- Room Block Coordination
- Banquet Event Orders
- Contracts
- Invoice
Timeline
Group Sales Coordinator - Promoted
Double JJ Resort
03.2023 - Current
Reservations Specialist
Double JJ Resort
12.2021 - 03.2023
Assistant Property Manager
Senior Housing Association Of White Lake
12.2020 - 11.2021
Ecommerce Liason / UI and UX Designer
Etooldevelopers
11.2014 - 03.2016
Graphic Design
Grand Rapids Community College
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