Carly Victor
Hampstead,MD
Summary
Hardworking, highly motivated college student seeking to leverage skills and knowledge to contribute to team success. Works well in both individual and team capacities. Quickly adapts to different processes and strives to meet company objectives. Resourceful, creative, and results-driven with a passion for learning and helping others.
Overview
4
4
years of professional experience
Work History
Operations Associate and Children's Programming
YMCA The Hill
09.2023 - Current
- Opens and closes stay and play while ensuring duties such as starting the system, completing paperwork, cleaning, sanitizing and organizing are accomplished
- Responsible for wellbeing and safety of 70+ children daily
- Checks families into system while helping parents sign in on paper, ensuring accurate counts of children
- Maintains security, discretion, and privacy of children, parents, and their families
- Pitches, creates, and organizes activities for member interaction
- Maintains inventory levels by operating printer and creating checklists
- Maintains and prioritizes work, ensuring timely completion of tasks
- Oversees children's safety and enjoyment by using engagement, communication, active listening, and compassion
- Ensures policies and procedures are followed
- Develops strong relationships with members and their children
- Ensures safety protocols are adhered to, minimizing workplace accidents
Hostess
Greenmount Station
09.2019 - 09.2023
- Opened and closed restaurant while ensuring duties such as restocking supplies, cleaning, and food and reservation preparations were taken care of
- Communicated effectively with diverse clientele while providing information and customer service
- Managed multiple phone lines, recorded crucial information while overseeing front of house requests
- Transferred calls to appropriate personnel, noted and conveyed accurate messages
- Processed accurate cash, credit, coupons, giftcards, and discounts to complete transactions
- Secured, counted, and balanced cash and credit register, cash drawer maintenance
- Operated POS system to take orders, close orders, re open orders, and access the drawer
- Trained new hostesses on proper procedures and efficiencies
- Collaborated with coworkers to ensure timely delivery of food orders to guests and seat customers in a timely manner
- Utilized problem-solving skills to manage customer and staff issues that arise during shifts
Education
Bachelor of Science Business Administration - Marketing
Western Governors University
Salt Lake City, UT08.2024
Associate of Arts - In Arts And Sciences
Carroll Community College
Westminster, MD08.2023
Awards and Honors
- Deans List
- Helping Hands Award - 300+ Hours Of Community Service
- National Thespian Society member
- Academic Excellence award recipient
- Scholastic Lamp of Knowledge award recipient
Extracurricular Activities
- 4-H Officer - Reporter
- Young Colombians
- Pet Sitting
- Theater
- Dance
- Cross Country
- Drama Club
Technical Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Canva
- Adobe Illustrator
- Adobe Photoshop
Timeline
Operations Associate and Children's Programming
YMCA The Hill
09.2023 - Current
Hostess
Greenmount Station
09.2019 - 09.2023
Bachelor of Science Business Administration - Marketing
Western Governors University
Associate of Arts - In Arts And Sciences
Carroll Community College