Carly Waltermire
Hoffman Estates,IL
Summary
Problem-solving and opportunity-driven Coffeehouse Leader with a passion for creating strong relationships with both partners and customers. Approaches business needs with an empathetic perspective, contributing to the success of goal-oriented micro and macro business needs. This includes, but is not limited to: increased and maintained customer connection scores, growing sales year over year, partner development, and team building. Relies on company ops and excellence guides for all decision-making in tandem with company mission and values.
Overview
14
14
years of professional experience
Work History
Coffeehouse Leader
Starbucks
10.2024 - Current
- Led cross-functional teams to implement strategic initiatives enhancing operational efficiency.
- Developed and executed training programs to improve staff performance and productivity.
- Developed partners into the next role, from Barista Trainer to ASM.
- Streamlined communication processes, fostering collaboration.
- Analyzed market trends to inform strategic decision-making and influence business direction.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated customer needs and feedback to drive product and service improvements.
- Created and managed project plans, timelines and budgets.
Assistant Store Manager
Starbucks
10.2023 - 09.2024
- Supervised daily operations to enhance customer service and team performance.
- Trained and mentored staff on operational procedures and product knowledge.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Developed staff schedules to ensure adequate coverage during peak hours.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Shift Supervisor
Starbucks
03.2016 - 10.2023
- Built strong team relationships.
- Worked with accuracy during high-volume periods.
- Delegated daily tasks to baristas in a high-volume environment.
- Completed store closing procedures, including cash handling.
- Resolved customer concerns and offered helpful solutions to maintain customer satisfaction.
- Created memorable customer connections.
- Enforced company standards with employees.
- Provided tailored coaching in the moment.
- Managed shift operations and monitored team performance to keep business profitable and running smoothly.
- Delivered successful training to more than 40 partners for multiple stores throughout the district.
Sales Associate
World Market
10.2015 - 02.2016
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Stylist
Evereve
09.2013 - 02.2014
- Built strong and lasting rapport with clients.
- Used strong communication skills in order to understand client's clothing and style preferences.
- Handled cash register.
- Educated clients on different fits of jeans, dresses, blouses, etc.
- Educated clients on body type.
- Thought outside the box in order to meet clients' needs in unexpected ways.
Volunteer
Gail Borden Public Library
02.2012 - 09.2012
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Assisted in library-wide project of updating collection with RFID tags.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA09.2011
Skills
- Staff Management
- Compassionate communication
- Training
- Teamwork
- Strategic Planning
- Cash Handling Expertise
- Customer Service
- Time Management
Writing
Spends a lot of time outside of work working on a series of novels. This includes writing, editing, and rewriting until the story is exciting and coherent.
Timeline
Coffeehouse Leader
Starbucks
10.2024 - Current
Assistant Store Manager
Starbucks
10.2023 - 09.2024
Shift Supervisor
Starbucks
03.2016 - 10.2023
Sales Associate
World Market
10.2015 - 02.2016
Stylist
Evereve
09.2013 - 02.2014
Volunteer
Gail Borden Public Library
02.2012 - 09.2012
High School Diploma -
Penn Foster Career School