Carly Welch

Shive-Hattery Inc. is an architecture and engineering firm with a regional practice in healthcare, government, commercial, industrial and education.

• Implementation and maintenance of systems and processes in the support of project delivery.
• Coordination with the project manager and project teams of submittals to clients, agencies and others as required.
• Serve as a client resource and liaison.
• Work closely with project manager and project teams on a variety of tasks.
• Preparing contracts, project schedules, coordination, project plans, specifications and documentation from project meetings.
• Coordination of the bidding and construction administration process of a project to assist the team, owner and contractor in keeping with project schedule, ensuring deadlines are met and responses are timely
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Managed time efficiently in order to complete all tasks within deadlines.

• Handled incoming and outgoing calls
• Managed 1000+ business accounts
• Completed troubleshooting techniques with clientele
• Worked online chat queue daily
• Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.

• Processed and completed all Ticketmaster sales
• Assisted General Manager in daily operations
• Facilitated private and public events
• Marketing upcoming public events via social media, poster placement, and radio stations
• Resolved customer concerns and addressed customer issues
• Fulfilled receptionist duties
• Supervised day-to-day operations to meet performance, quality and service expectations.