Carly Wiley
New Brighton,USA
Summary
Committed job seeker with a history of meeting company needs. Skilled in working under pressure and adapting to new situations and challenges. I am organized, motivated, and able to apply my time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth. I am hardworking with management, customer service, multitasking, and time management abilities. Devoted to giving every employee and customer a positive and memorable experience. Highly motivated with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. I work effectively unsupervised, and I am quickly able to master new skills.
Overview
20
20
years of professional experience
Work History
Life Coach
Future Thoughts Relationship and Life Coaching
New Brighton, PA
01.2024 - Current
- Provided one-on-one coaching sessions to clients, helping them identify and achieve their personal and professional goals
- Developed customized coaching plans tailored to each client's unique needs and aspirations
- Helped individuals navigate major life changes such as divorce or retirement by offering emotional support along with practical guidance
- Utilized various coaching techniques such as active listening, powerful questioning, and goal setting to support clients in gaining clarity and taking action
- Supported individuals in improving their communication skills for more effective relationships both personally and professionally
- Assisted clients in developing a growth mindset by reframing negative thoughts into positive affirmations of self-belief
- Conducted assessments to identify strengths, weaknesses, values, interests, and personality traits for enhanced self-awareness
- Coached individuals in stress management techniques, helping them achieve a healthier work-life balance
- Created personalized development plans outlining specific actions needed for personal growth based on assessment results
- Empowered clients to overcome obstacles and limiting beliefs that were holding them back from reaching their full potential
Hospice Nurse
self employeed
Rochester, PA
01.2022 - 04.2024
- Administered medications, monitored vital signs, and assessed patient conditions on a regular basis
- Managed pain and symptoms effectively through the use of medication adjustments and alternative therapies
- Provided emotional support and guidance to family members during the grieving process
- Coordinated with pharmacy services to ensure timely delivery of medications and supplies
- Facilitated family meetings or conferences when necessary to address complex medical decisions or end-of-life planning
- Responded promptly to medical emergencies or changes in patient conditions by implementing appropriate interventions
- Participated in interdisciplinary team meetings to discuss patient cases, review treatment plans, and address any concerns or challenges
- Ensured compliance with all regulatory standards related to hospice care delivery
- Maintained accurate documentation of patient assessments, interventions, progress notes, and medication administration records
- Supported patients' emotional well-being by providing counseling, active listening, and therapeutic communication
- Provided compassionate and personalized care to terminally ill patients in a hospice setting
Supervisor
MSP Mailing Services of Pittsburgh
Cranberry, PA
01.2018 - 12.2019
- Complied with company policies, objectives and communication goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Monitored operations and reviewed records and metrics to understand company performance.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Conducted regular safety training sessions for the team, ensuring compliance with company policies and regulations.
- Maintained accurate records of work orders, repairs performed, inventory levels, and equipment history.
- Trained new hires on proper operation procedures, safety guidelines, and maintenance techniques.
Manager
MSP
Freedom, PA
05.2017 - 01.2018
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Maintained daily inventory to facilitate successful material distribution.
- Completed daily quality assurance duties to provide feedback for improvements.
- Reviewed completed work to verify consistency, quality and conformance.
- Worked hard to learn required tasks quickly to maximize performance.
- Built and maintained working relationships with peers and upper management.
- Looked for ways to go above and beyond job requirements.
- Trained new team members using approved training materials and information.
- Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs.
- Maintained high standards of quality control to ensure customer satisfaction.
- Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture.
Supervisor Foreclosure Specialist
ServiceLink
Hopewell, PA
06.2012 - 08.2018
- Ensured compliance with state laws governing foreclosures throughout every stage of the process.
- Performed title searches to identify any outstanding mortgages or liens that could affect the outcome of a foreclosure action.
- Conducted thorough research and analysis on property titles, liens, and encumbrances to determine the validity of foreclosure actions.
- Collaborated with attorneys to prepare and file necessary legal documents for foreclosure proceedings.
- Maintained accurate records of all communication, documentation, and financial transactions related to each loan modification case.
- Trained new team members on company policies, procedures, and software systems used in foreclosure processing.
- Assisted in the development of departmental goals, objectives, policies, and procedures related to foreclosures.
- Performed quality control checks on completed foreclosure documents before submission to courts or attorneys.
- Participated in industry conferences and training sessions to stay updated on best practices in foreclosure management.
- Managed relationships with external vendors such as title companies and auction houses.
- Developed strategies for efficient management of large volume foreclosure caseloads.
Pre-Close Loan Processor
ServiceLink
Moon, PA
06.2006 - 06.2012
- Managed and processed mortgage loan applications from initiation to closing, ensuring accuracy, completeness, and compliance with regulatory requirements.
- Maintained confidentiality and security of borrower information in accordance with privacy regulations and company policies.
- Contributed to a positive and collaborative team environment, fostering effective communication and a shared commitment to delivering exceptional service.
- Conducted thorough reviews of loan applications to identify potential red flags or areas requiring additional documentation or clarification.
- Collaborated with the closing department to ensure a smooth and timely closing process, resolving any outstanding issues or conditions.
- Performed quality control checks on loan files to identify and address errors or discrepancies, ensuring the accuracy of documentation.
- Provided training and guidance to new loan processing team members, contributing to the development of a knowledgeable and cohesive team.
- Collaborated with loan officers to identify and resolve issues that could affect loan approval or closing timelines.
- Maintained up-to-date knowledge of industry regulations and changes, implementing necessary adjustments to ensure compliance.
- Assisted in the preparation of closing documents, coordinating with settlement agents and ensuring all required documentation was accurate and in order.
- Reviewed and evaluated appraisals, title reports, and other documents to identify and address any discrepancies or issues that may impact loan approval.
- Managed a high volume of loan files, prioritizing tasks to meet deadlines and maintaining an organized and efficient workflow.
- Ensured compliance with lending regulations, company policies, and industry best practices throughout the loan processing cycle.
- Verified and analyzed financial information, including income, credit reports, and employment history, to assess the risk and eligibility of loan applicants.
- Maintained a high level of customer service by promptly responding to borrower inquiries, providing updates on the loan status, and addressing concerns in a professional manner.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Handled any conditions sent from underwriting departments.
- Provided quick turnaround times to maintain fast-past schedule.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
Education
High School Diploma -
Blackhawk High School
Beaver Falls, PA06.2000
Skills
- Strategic Planning
- Complex Problem-Solving
- Staff Management
- Process Improvement
- Operations Management
- Schedule Development
- Business Development
- Process Monitoring and Improvement
- Project Management
- Processes and Procedures
Timeline
Life Coach
Future Thoughts Relationship and Life Coaching
01.2024 - Current
Hospice Nurse
self employeed
01.2022 - 04.2024
Supervisor
MSP Mailing Services of Pittsburgh
01.2018 - 12.2019
Manager
MSP
05.2017 - 01.2018
Supervisor Foreclosure Specialist
ServiceLink
06.2012 - 08.2018
Pre-Close Loan Processor
ServiceLink
06.2006 - 06.2012
High School Diploma -
Blackhawk High School