Carly Williams
Arcata,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Volunteer Coroner's Assistant
Humboldt County Coroner
Eureka, CA
08.2023 - Current
- Assisted the coroner with Autopsies.
Data Entry Administrator
DHR Provider Management
Rancho Santa Margarita, CA
08.2022 - Current
- Processed Physical Therapy Referrals.
- Directed patients to proper Physical Therapy Offices.
- Researched and updated customer records in database system.
- Inputted data into various software programs accurately and efficiently.
Public Safety Dispatcher
Chapman University
Orange, CA
03.2020 - 07.2022
- Received emergency and non-emergency calls, entered data into the computer system, and dispatched personnel to appropriate locations.
- Monitored radio transmissions between police officers, fire fighters, and other public safety personnel.
- Maintained accurate records of all calls received, including time of call, caller information, nature of call, action taken, and disposition of each call.
- Coordinated response times for medical emergencies in order to ensure timely arrival of paramedics or ambulances to affected areas.
- Communicated with field personnel via telephone or radio regarding current situations or events that require immediate attention or assistance.
- Provided pre-arrival instructions over the phone for medical emergencies until EMS arrived at scene.
- Performed multiple tasks simultaneously while maintaining focus on priority issues.
- Evaluated incoming traffic patterns in order to determine when additional resources may be needed.
- Participated in training sessions designed to enhance knowledge of protocols specific to position duties.
Administrative Coordinator
Aliso Optometry
Aliso Viejo, CA
06.2015 - 03.2020
- Our office handles a high volume of patients
- I perform data entry while answering phone calls, handling customers at the front counter, and also assisting the optometrist
- These duties have enhanced my multitasking skills and developed my skill-set in handling stressful conditions with a calm focused approach
- Pre-testing patient vision, maintaining supplies of eyeglass frames and contact lenses, Assisting with frame selection, Teaching contact lens care, and use
- Adjusting and repairing glasses, Authorizing insurance
- Managing the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Handling all incoming and outgoing correspondence.
Lead Front Desk Associate
Massage Envy
Mission Viejo, CA
08.2013 - 05.2015
- Improved service quality and increased sales by developing a strong knowledge of company's products and services
- Addressed negative customer feedback immediately
- Provided a high level of product and leadership support to representatives and clients.
Sales Associate & Cashier
Pages of Tyme
Mission Viejo, CA
01.2011 - 06.2012
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Greet customers entering establishments
- Answer customers' questions, and provide information on procedures or policies
- Process merchandise returns and exchanges
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as vacuuming floors and emptying trashcans
- Sell merchandise Maintain a constant quality of customer service; ensure the best experience and customer satisfaction
Education
Anthropology
Saddle Back College
Cultural Anthropology
Belfast University
Cultural Anthropology
Cal Poly Humboldt
ArcataSkills
- Client relations specialist
- Conflict resolution techniques
- Team management
- Self-motivated
- Multitasking
- Written Communication
- Adaptability and Flexibility
- Recordkeeping skills
- Problem-Solving
- Interpersonal Skills
- Data Collection
- Active Listening
Certification
- POST Dispatcher Certification. ID: C82-M08
Timeline
Volunteer Coroner's Assistant
Humboldt County Coroner
08.2023 - Current
Data Entry Administrator
DHR Provider Management
08.2022 - Current
Public Safety Dispatcher
Chapman University
03.2020 - 07.2022
Administrative Coordinator
Aliso Optometry
06.2015 - 03.2020
Lead Front Desk Associate
Massage Envy
08.2013 - 05.2015
Sales Associate & Cashier
Pages of Tyme
01.2011 - 06.2012
Anthropology
Saddle Back College
Cultural Anthropology
Belfast University
Cultural Anthropology
Cal Poly Humboldt
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